Remote Customer Care and Sales Advisor

📋 Description

• • As a Customer Care and Sales Advisor I at Sparklight, a Cable One brand, you will be instrumental in connecting people to what matters most by serving as the primary point of contact for customers, embodying a neighborly approach to service and sales.
• • Your day-to-day responsibilities will involve mastering and applying retention sales and customer care concepts, procedures, and methodologies to effectively manage inbound customer inquiries received via phone or ticketing systems, ensuring each interaction is personalized and thoughtful.
• • You will actively engage with customers by listening empathetically to understand their needs, demonstrating respect, and asking pertinent fact-finding questions to identify the most suitable solutions.
• • A significant part of your role will be handling a diverse range of customer-facing duties, including addressing requests to disconnect or remove services, providing clear and accurate billing and pricing information, and resolving standard customer issues remotely or by educating them on the necessary steps for resolution.
• • Furthermore, you will be responsible for scheduling service appointments when remote resolution is not feasible, arranging product returns or exchanges, and efficiently managing add, change, and delete requests within hosted platforms, all while maintaining a high level of professionalism and customer focus.
• • You will leverage effective telephone-based selling skills to build rapport with customers, thoroughly identify their issues, and propose creative solutions that clearly explain the benefits of Sparklight's products and services.
• • This includes skillfully negotiating household spend, identifying opportunities to upsell additional services that align with customer needs, and accurately and efficiently inputting orders into the system, ensuring all sales activities contribute to meeting or exceeding weekly and monthly sales activity goals.
• • You will adhere to company-approved scripts to ensure consistent and high-quality communication across all customer interactions, contributing to a unified brand experience.
• • The role also involves assisting with special projects as assigned, offering opportunities to contribute to broader team initiatives and gain exposure to different aspects of the business.
• • The team at Sparklight operates with a commitment to a neighborly approach, fostering a collaborative environment where associates are dedicated to connecting people to what matters most, ensuring continued success through teamwork and a shared mission.
• • In this role, you will have the opportunity to learn and grow by developing a strong foundation in customer care and sales techniques, gaining valuable experience in problem-solving, negotiation, and customer relationship management within the telecommunications industry.
• • You can achieve professional growth through clear advancement opportunities within the company, supported by a collaborative work environment where your ideas and teamwork are valued and recognized.