Job Overview
Location
Anywhere in the U.S.
Job Type
Full-time
Category
Customer Success
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • The Remote Customer Experience Specialist plays a critical role in delivering compassionate, seamless service to Alignment Healthcare’s members, primarily older adults and individuals with disabilities, by building caring connections and resolving issues completely and correctly the first time.
- • Day to day, the specialist listens deeply, advocates for members, navigates complex systems, documents interactions accurately, and follows through until resolution is achieved, while managing high call volumes and sensitive situations with professionalism and care.
- • Alignment Healthcare is a mission-driven organization transforming healthcare for seniors and the chronically ill, offering a fast-growing, innovative environment where employees can grow alongside a passionate team committed to putting the senior first.
- • In this role, the person can develop strong empathy and communication skills, gain expertise in healthcare systems and Medicare Advantage, and advance their career in member advocacy and customer experience within a supportive, coaching-focused culture.
🎯 Requirements
- • 2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage
- • High school diploma or GED required; college degree preferred
- • Minimum typing speed of 40 WPM and proficiency in Microsoft Outlook, Word, Excel, CRM, and contact center systems
- • Clear, concise, and warm verbal communication skills with ability to explain complex information simply and compassionately
- • Demonstrated empathy, patience, and respect when working with older adults and individuals with disabilities
- • Ability to manage high call volumes while handling complex, emotionally sensitive interactions and flexibility to work shifts to meet business needs
🏖️ Benefits
- • Fully remote work opportunity anywhere in the contiguous U.S.
- • Hourly rate of $20/$21 (with higher rates in CA & NY) and annual pay range of $41,600–$57,600
- • Opportunity to do meaningful work that improves and saves lives of seniors and chronically ill individuals
- • Ongoing coaching, feedback, and learning to continuously strengthen service skills and member advocacy
- • Support for outbound outreach initiatives and service programs designed to improve member engagement and education
- • Commitment to integrity, positivity, and a serving-heart mindset in a culture focused on trust, compassion, and excellence
Skills & Technologies
About Alignment Healthcare, LLC
Alignment Healthcare is a health insurance company that focuses on providing personalized care for seniors and underserved populations. They operate a value-based care model, aiming to improve health outcomes and reduce costs through integrated care teams, technology, and data analytics. Their services include Medicare Advantage plans, chronic care management, and home-based care. Alignment Healthcare partners with providers and aims to deliver a seamless and high-quality healthcare experience for its members, emphasizing proactive and preventive care to keep individuals healthy and out of the hospital.
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