Job Overview
Location
Georgia
Job Type
Full-time
Category
Customer Success
Date Posted
May 3, 2026
Full Job Description
📋 Description
- • Remote Customer Experience Specialist – Travel role focused on assisting clients with travel planning and hotel bookings to deliver exceptional service and help travelers plan memorable experiences.
- • Day-to-day responsibilities include responding to client inquiries via phone, email, and chat; researching and recommending travel destinations, accommodations, and itineraries; processing bookings and modifications; resolving issues or complaints with empathy and professionalism; maintaining accurate records in CRM systems; and staying updated on travel trends, promotions, and supplier offerings.
- • Destination Knot Inc. is a growing travel services company dedicated to creating personalized, stress-free travel experiences for clients. The team values empathy, attention to detail, and a passion for travel, fostering a supportive remote work environment where specialists can thrive while helping others explore the world.
- • In this role, you will develop strong customer service and communication skills, gain in-depth knowledge of the travel industry, learn to use booking platforms and CRM tools effectively, and build confidence in problem-solving and sales support—positioning you for growth into senior specialist, team lead, or travel consultant roles within the company.
🎯 Requirements
- • Excellent verbal and written communication skills
- • Strong customer service orientation with empathy and patience
- • Ability to work independently in a remote environment with self-discipline
- • Proficiency with computers, email, chat platforms, and basic CRM systems
- • Passion for travel and interest in learning about destinations, hotels, and itineraries
- • High school diploma or equivalent; prior experience in hospitality, travel, or customer service is a plus
🏖️ Benefits
- • Fully remote work with flexible, independent schedule
- • Opportunity to work in the travel industry from anywhere in Georgia
- • Ongoing training and resources on travel products and booking systems
- • Supportive team environment with access to mentorship and feedback
- • Potential for performance-based incentives or bonuses
- • Work-life balance with no commute and control over daily hours
Skills & Technologies
Onsite
About Destination Knot Inc.
Destination Knot Inc. operates a travel-technology platform that consolidates destination wedding planning services. The company connects engaged couples with vetted venues, resorts, and vendors across the Caribbean, Mexico, and Central America, providing pricing comparisons, package customization tools, and dedicated coordinators to streamline international wedding logistics and guest accommodations.
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