Remote Customer Service - Omni-Channel T2 CS - Ecommerce - English

Metaverse Mod Squad, Inc.

Job Overview

Location

AL Remote

Job Type

Full-time

Full Job Description

📋 Description

• Provide customer support via Zendesk ticketing system
• Use admin order tools to review order status to provide resolutions to customers
• Use admin tools to review user accounts and assist with account issues
• Anime fans are welcome
• Familiarity with Zendesk is a plus
• Previous customer support experience is required
• Chat and phone support experience is a huge PLUS!
• Comfortable taking the initiative
• Comfortable doing searches in multiple screens/windows using admin tools
• Mastery of the written word (grammar, spelling, punctuation)
• Ability to pick things up quickly
• Comfortable working in a fast-paced environment where a lot is expected from you
• Retail and/or eCommerce experience is a plus
• Passion for shopping and helping customers shop is required
• A dedicated desktop or laptop computer running Windows 11 or later
• A reliable, high-speed internet connection
• A high-quality headset with a noise-canceling microphone
• A quiet, distraction-free workspace suitable for handling calls
• Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device

🎯 Requirements

• Previous customer support experience
• Familiarity with Zendesk
• Chat and phone support experience
• Comfortable taking the initiative
• Mastery of the written word (grammar, spelling, punctuation)

🏖️ Benefits

• Competitive individual base pay or rate
• Opportunity to work with great people on cool projects for amazing brands
• Flexible work schedule
• Opportunity to work in a fast-paced environment
• Opportunity to work with a global company

Skills & Technologies

Remote

Degree Required

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Metaverse Mod Squad, Inc.

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About Metaverse Mod Squad, Inc.

Metaverse Mod Squad, Inc. provides outsourced customer support, content moderation, social media management, and community engagement services to brands, game publishers, media companies, and e-commerce platforms worldwide. Founded in 2007, the company operates a distributed workforce of moderators and support agents who work 24/7 across multiple languages and digital channels to safeguard online communities, enforce policy compliance, and enhance user experience. Clients include Fortune 500 enterprises, AAA game studios, streaming services, and consumer brands seeking scalable, on-demand moderation and customer care solutions.

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