Job Overview
Location
New York
Job Type
Full-time
Category
Customer Support
Date Posted
May 3, 2026
Full Job Description
📋 Description
- • Remote Customer Service Representative – Hotel Bookings: Assist clients with hotel reservations, provide travel-related information, and deliver excellent customer service in a fully remote environment.
- • Day-to-day responsibilities include handling inbound customer inquiries via phone, email, or chat, processing hotel bookings and modifications, resolving booking issues, and ensuring accurate reservation details are communicated to clients.
- • Destination Knot Inc. is a growing travel support company focused on providing seamless hotel booking experiences for clients across the United States, operating with a remote-first culture that values flexibility and customer satisfaction.
- • In this role, you will develop strong communication and problem-solving skills, gain experience in the travel and hospitality industry, and have the opportunity to grow into more advanced customer support or team lead positions based on performance.
🎯 Requirements
- • Excellent verbal and written communication skills
- • Ability to handle customer inquiries with patience and professionalism
- • Basic computer literacy and familiarity with CRM or booking systems
- • Reliable internet connection and a quiet workspace for remote work
- • Flexibility to work part-time or full-time hours as needed
- • Previous customer service experience is a plus but not required
🏖️ Benefits
- • Fully remote work arrangement
- • Flexible scheduling (part-time or full-time options)
- • Opportunity to work in the travel and hospitality industry
- • Skill development in customer service and communication
- • Potential for career growth within the company
- • Supportive team environment with ongoing training
Skills & Technologies
Remote
About Destination Knot Inc.
Destination Knot Inc. operates a travel-technology platform that consolidates destination wedding planning services. The company connects engaged couples with vetted venues, resorts, and vendors across the Caribbean, Mexico, and Central America, providing pricing comparisons, package customization tools, and dedicated coordinators to streamline international wedding logistics and guest accommodations.
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