Job Overview
Location
5 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
July 10, 2026
Full Job Description
đź“‹ Description
- • We're looking for a highly motivated and detail-oriented individual to join our team as a Remote Customer Service Representative.
- • As a Tier 2 support specialist, you will be providing technical support for various games and services, attending client meetings, recording bugs in issue tracking software, and testing in-game.
- • You will be working with a complex project with a lot of information and workflows, and may involve translation services.
- • The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have the initiative to do their research prior to replying.
- • You will be required to have a dedicated desktop or laptop computer running Windows 11 or later, a reliable high-speed internet connection, a high-quality headset with a noise-canceling microphone, and a quiet, distraction-free workspace suitable for handling calls.
- • You will also be required to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device.
- • As a member of our team, you will be working with a global client list, supporting over 50 languages in more than 90 countries.
- • We're a remote company, so you'll have the flexibility to work from anywhere, but you'll need to be available to work 24/7, with a focus on Thursday to Sunday.
- • You'll be required to work 30 hours a week, with holidays and weekends included.
- • We're looking for someone who is motivated, detail-oriented, and has excellent communication skills.
- • You'll be working with a team that is passionate about delivering exceptional customer experiences, and we're looking for someone who shares our values.
- • If you're a team player who is passionate about delivering exceptional customer experiences, we'd love to hear from you.
🎯 Requirements
- • 30 hours a week commitment
- • Availability 24/7, with a focus on Thursday to Sunday
- • Holidays and weekends included
- • Dedicated desktop or laptop computer running Windows 11 or later
- • Reliable high-speed internet connection
- • High-quality headset with a noise-canceling microphone
- • Quiet, distraction-free workspace suitable for handling calls
- • Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device
🏖️ Benefits
- • Flexible work-from-home schedule
- • Opportunity to work with a global client list, supporting over 50 languages in more than 90 countries
- • Competitive base pay or rate
- • Opportunity to work with a team that is passionate about delivering exceptional customer experiences
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Metaverse Mod Squad, Inc.
Metaverse Mod Squad, Inc. provides outsourced customer support, content moderation, social media management, and community engagement services to brands, game publishers, media companies, and e-commerce platforms worldwide. Founded in 2007, the company operates a distributed workforce of moderators and support agents who work 24/7 across multiple languages and digital channels to safeguard online communities, enforce policy compliance, and enhance user experience. Clients include Fortune 500 enterprises, AAA game studios, streaming services, and consumer brands seeking scalable, on-demand moderation and customer care solutions.
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