Remote Customer Support Associate (Monday - Friday, 11:00AM - 7:00PM EST)
Job Overview
Location
2 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
April 18, 2026
Full Job Description
đź“‹ Description
- • As a Remote Customer Support Associate at Cengage Learning Holdings II, Inc., you will play a vital role in helping students and educators access the tools they need to succeed, directly supporting the company’s mission to drive innovation in education and empower learners worldwide.
- • Day to day, you will handle customer inquiries via phone, email, live chat, and case management systems related to orders, adjustments, gratis copy requests, digital product registrations, and general product or process questions, while navigating multiple internal software applications to resolve issues and identify trends for improvement.
- • You will be part of a mission-driven team at Cengage Group, a global education technology company serving millions of learners, where inclusion, engagement, and discovery are core cultural values that foster innovation and employee well-being.
- • In this role, you can develop strong communication, problem-solving, and multitasking skills, contribute to product and service improvements through trend reporting, and grow through mentoring opportunities and quarterly performance reviews with a clear path for internal advancement.
🎯 Requirements
- • High School Graduate or GED
- • Demonstrated professionalism, attentiveness, compassion, and courtesy in customer interactions
- • Ability to multitask, stay organized, and work both independently and collaboratively in a team environment
🏖️ Benefits
- • Healthcare (medical, dental, and vision) coverage starting day one
- • 401K with employer matched contributions
- • Vacation accrual starting on day one, plus company-designated and floating holidays
- • Potential to earn a quarterly functional bonus based on individual job performance
- • Work from home position with necessary job assets provided by the company
- • Quarterly performance reviews and a strong culture of internal advancement
Skills & Technologies
Junior
Onsite
About Cengage Learning Holdings II, Inc.
Cengage provides higher education course materials, digital learning platforms, and e-textbooks. Its offerings include MindTap, WebAssign, and Cengage Unlimited, serving colleges, universities, students, and lifelong learners worldwide.
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