Job Overview
Location
14 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
May 20, 2026
Full Job Description
📋 Description
- • Remote Customer Support role providing inbound phone support for an insurance technology platform, ensuring smooth customer experiences when agents are unavailable.
- • Day-to-day responsibilities include handling high-volume inbound calls, maintaining strong attention to detail, clear verbal communication, and critical thinking while working in a quiet, professional environment.
- • Part of ModSquad, a global customer experience services provider partnering with technology companies to support brands like Spotify, VSCO, and Vimeo across 90+ countries and 50+ languages.
- • Opportunity to develop customer service expertise, technical proficiency with insurance software platforms, and remote work discipline within a trusted industry leader in CX services.
🎯 Requirements
- • Previous data entry experience
- • Experience providing high-volume phone support
- • Typing speed of 45+ WPM
- • Strong multitasking and time-management skills
- • Dedicated laptop or desktop computer running Windows 11 (Macs and Chromebooks not supported)
- • Willingness to install ModSquad security software and AWS tools on computer and mobile device
- • Access to smartphone capable of taking photos and installing apps
- • Stable broadband internet connection of 50 Mbps or higher
- • 8 GB RAM or greater
- • Dual monitors highly recommended
🏖️ Benefits
- • Remote work flexibility with global team collaboration
- • Minimum 10 hours per week commitment with potential to extend to 15 hours
- • 5 hours self-scheduled on Friday and/or Saturday for work-life balance
- • 90-day contract duration with clear timeline
- • Exposure to insurance technology platforms and customer experience best practices
- • Equal Opportunity Employer with inclusive hiring practices
- • Support for over 50 languages across 90 countries, offering diverse cultural interaction
Skills & Technologies
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About Metaverse Mod Squad, Inc.
Metaverse Mod Squad, Inc. provides outsourced customer support, content moderation, social media management, and community engagement services to brands, game publishers, media companies, and e-commerce platforms worldwide. Founded in 2007, the company operates a distributed workforce of moderators and support agents who work 24/7 across multiple languages and digital channels to safeguard online communities, enforce policy compliance, and enhance user experience. Clients include Fortune 500 enterprises, AAA game studios, streaming services, and consumer brands seeking scalable, on-demand moderation and customer care solutions.
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