Remote Customer Support: Inbound Phone Calls - Property Taxes - Seasonal - 04/2026
Job Overview
Location
17 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • This is a seasonal, remote customer support role focused on handling inbound phone calls for a property tax savings service, where you will be the first point of contact for customers seeking help with overpayment refunds and account inquiries.
- • Day to day, you will respond to inbound customer calls, answer questions about the client’s tax-saving software and sign-up process, provide updates on account status and service progress, and deliver empathetic, accurate, and informative support to help users navigate the service.
- • You will be part of ModSquad, a global customer experience services provider that partners with major brands across industries to deliver support, moderation, and community management, operating primarily as a remote-first company with a mission to reinvent customer experience since 2007.
- • In this role, you will develop strong communication and problem-solving skills, gain experience in a fast-paced remote support environment, and build expertise in customer service best practices while contributing to a mission-driven service that helps property owners save money.
🎯 Requirements
- • A pleasant and professional phone presence
- • Previous call center experience preferred, but not required
- • Strong multitasking and research skills
- • Curiosity and willingness to learn new information daily
- • Positive, energetic attitude with a genuine desire to help others
- • Dedicated laptop or desktop with Windows 10 or newer, 8 GB RAM minimum, wired Ethernet connection, noise-canceling headset, and quiet workspace
🏖️ Benefits
- • Fully remote work with flexible self-scheduling (minimum 20 hours per week)
- • Seasonal 90-day contract with potential for extension based on need
- • Opportunity to work with a globally recognized provider serving top brands like Spotify, Vimeo, and Tourism Ireland
- • Inclusive, equal opportunity workplace committed to diversity and accessibility
- • Gain hands-on experience in customer support for a innovative property tax automation service
- • Work with a company that supports over 50 languages across 90+ countries
Skills & Technologies
About Metaverse Mod Squad, Inc.
Metaverse Mod Squad, Inc. provides outsourced customer support, content moderation, social media management, and community engagement services to brands, game publishers, media companies, and e-commerce platforms worldwide. Founded in 2007, the company operates a distributed workforce of moderators and support agents who work 24/7 across multiple languages and digital channels to safeguard online communities, enforce policy compliance, and enhance user experience. Clients include Fortune 500 enterprises, AAA game studios, streaming services, and consumer brands seeking scalable, on-demand moderation and customer care solutions.
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