Remote Full-Time Permanent Customer Experience Specialist

📋 Description

• • As a Customer Experience Specialist at Signet Jewelers Limited, you will serve as the first point of contact for customers calling into the Contact Center, providing professional, courteous, and grateful assistance on every telephone call to ensure each interaction leaves the customer feeling valued and supported.
• • Day to day, you will deliver exceptional, personalized resolutions tailored to each customer’s needs, maintain accurate records of interactions and transactions, multitask confidently by documenting, researching, and engaging with customers in real time, and manage escalated concerns with empathy, patience, and professionalism while meeting or exceeding expectations for production, call efficiency, schedule adherence, and quality.
• • Signet Jewelers is the world’s largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under iconic brands including Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com, and Diamonds Direct. As a people-first company, Signet empowers team members, collaborates with customers, and fosters communities, with a strong commitment to diversity, inclusion, and equity.
• • In this role, you will develop strong communication and problem-solving skills, gain experience in a high-volume contact center environment, receive up to 6 weeks of paid training with ongoing coaching and development, and have opportunities for cross-training (e.g., chat support) and career growth within a global leader in specialty jewelry retail.