Job Overview
Location
Philippines
Job Type
Full-time
Category
Customer Success
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • The Remote Guest Services Specialist role is critical to ensuring seamless communication and satisfaction for guests of property management clients, directly supporting Extenteam’s mission to streamline vacation rental operations through AI-assisted SaaS and dedicated team support.
- • Day-to-day responsibilities include responding to guest inquiries via email, phone, and OTA platforms; managing bookings and reservations; resolving complaints; maintaining communication templates; coordinating with property managers and owners; handling vendor liaisons for maintenance; performing data entry for property onboarding; managing calendars and inboxes; and supporting off-season operational tasks like deep cleaning schedules and inventory documentation.
- • Extenteam is a scaling startup revolutionizing the short-term vacation rental industry with a tech-first, subscription-based model, aiming to double its Monthly Recurring Revenue by January 2026. The company operates globally with hubs in Miami, LA, Medellin, and expanding into Europe, supported by a core team of 50 and over 400 Dedicated Team Members (DTMs) serving clients worldwide.
- • In this role, you will develop deep expertise in guest relations, property management workflows, and SaaS-supported operations; sharpen communication and problem-solving skills; gain exposure to AI-integrated hospitality tech; and grow within a high-performance, founder-mode culture that values data-driven decisions, meticulous attention to detail, and collaborative excellence.
🎯 Requirements
- • Excellent written and verbal English skills for phone, text, and email communication
- • Previous experience in guest services, reservations, or a related field
- • Strong organizational and multitasking abilities
- • Ability to work independently in a remote work environment
- • Attention to detail and commitment to providing exceptional service
- • Ability to show empathy, exhibit patience, and maintain a customer-centric mindset
- • Critical thinking and problem-solving skills
- • Ability to learn new software quickly and efficiently
- • Minimum internet speed of 30 Mbps (wired connection required)
- • i5 11th Gen processor or higher
- • Windows 11 or MacOS Catalina or higher
- • Minimum 8 GB RAM
- • Private, quiet dedicated home office space
- • Backup solutions for power and internet interruptions
- • Good headset and webcam (preferably noise-canceling)
🏖️ Benefits
- • Competitive salary based on experience, skills, and responsibilities
- • 100% remote work with flexibility and no daily commute
- • Paid Time Off (vacation, sick leave)
- • Company-provided HMO coverage for medical services via accredited providers
Skills & Technologies
About Extenteam
Extenteam is a global outsourcing company that provides remote staffing solutions to businesses worldwide. They specialize in connecting companies with skilled professionals in various fields, including customer support, sales, marketing, IT, and administrative roles. Extenteam focuses on offering cost-effective and efficient staffing services, helping clients scale their operations without the complexities of traditional hiring. Their mission is to bridge the gap between businesses seeking talent and qualified individuals looking for remote work opportunities, fostering a productive and flexible work environment. They emphasize rigorous vetting processes to ensure high-quality candidates and provide ongoing support to both clients and employees.
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