Job Overview
Location
Anywhere in the U.S.
Job Type
Full-time
Category
Customer Success
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • The Remote Member Experience Lead at Alignment Healthcare serves as a subject matter expert in healthcare member experience, supporting inbound and outbound call operations while driving team performance and ensuring adherence to quality, production, and service standards.
- • Day-to-day responsibilities include acting as the go-to expert for resolving member inquiries, leading special projects or regional initiatives, handling tier-two customer interactions (inbound and outbound calls), addressing member complaints via formal grievance procedures, and monitoring team performance against productivity and quality benchmarks.
- • The role involves coaching and onboarding new staff through live call monitoring and 'nesting' practices, collaborating with trainers and QA specialists to identify skill gaps, and participating in management meetings to report trends and recommend improvements.
- • Alignment Healthcare is a mission-driven organization focused on transforming care for seniors and the chronically ill, offering a fast-growing, innovative environment where employees contribute to meaningful work that improves and saves lives through a culture of compassion, teamwork, and accountability.
- • In this role, the individual will develop leadership and operational expertise in healthcare member services, gain deep knowledge of Medicare Managed Care plans, enhance coaching and training capabilities, and build experience in performance management and process improvement within a high-impact, member-centric organization.
🎯 Requirements
- • Minimum three (3) years of customer service experience
- • High School Diploma or GED
- • Knowledge of Medicare Managed Care Plans required
- • Ability to type 40+ words per minute and use 10-key by touch
- • Effective written and oral communication skills; ability to build constructive relationships with diverse stakeholders
- • Ability to prioritize tasks, solve problems, and manage time effectively in a fast-paced environment
🏖️ Benefits
- • Opportunity to work remotely from anywhere in the U.S.
- • Meaningful work focused on improving the lives of seniors and chronically ill individuals
- • Clear path for professional growth and innovation within a fast-growing healthcare organization
- • Collaborative, mission-driven culture centered on putting members first
- • Competitive pay range of $44,790.00 to $67,185.00 based on experience and qualifications
Skills & Technologies
About Alignment Healthcare, LLC
Alignment Healthcare is a health insurance company that focuses on providing personalized care for seniors and underserved populations. They operate a value-based care model, aiming to improve health outcomes and reduce costs through integrated care teams, technology, and data analytics. Their services include Medicare Advantage plans, chronic care management, and home-based care. Alignment Healthcare partners with providers and aims to deliver a seamless and high-quality healthcare experience for its members, emphasizing proactive and preventive care to keep individuals healthy and out of the hospital.
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