Remote Mortgage Loan Officer (Colorado)

📋 Description

• • Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all regulatory requirements.
• • Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
• • Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners.
• • Manage an active loan pipeline while meeting defined service levels, productivity metrics, and funding expectations.
• • Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to monitor pipeline health and enhance customer engagement.
• • Partner with centralized processing, underwriting, and closing teams to ensure efficient loan movement and timely closings.
• • Deliver a consistent, high-quality customer experience through phone, email, and text communication.
• • Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
• • Maintain active NMLS licensing, complete required continuing education, and participate in ongoing professional development.
• • Operate in either a high-volume, phone-based, lead-driven environment or a consultative, market-based model focused on Zillow Preferred Agents, depending on strengths and team alignment.
• • Collect, store, and use voiceprints (speech records) for operational and compliance purposes as part of daily responsibilities.
• • Work remotely from a principal place of residence physically located within the state of Colorado.
• • May elect to spend time working at a company office, but employment is contingent upon remaining in Colorado; relocation to another state requires company review and approval and may be denied.
• • Perform all duties in a structured, performance-driven environment with clearly defined KPIs and metrics-based evaluation.
• • Utilize Microsoft products including Outlook, Word, and Excel for daily workflow and documentation.
• • Demonstrate strong client service orientation, consultative sales skills, and deep understanding of the mortgage origination process.
• • Exhibit excellent verbal communication skills and ability to build trust quickly with borrowers and partners.
• • Maintain strong time management, organization, and pipeline management skills to handle multiple concurrent loan files efficiently.