Remote Service Desk Support Analyst

📋 Description

• • As a Remote Service Desk Support Analyst at CDW Corporation, you will be part of the Modern Workspace Managed Services team, playing a vital role in delivering best-in-class Service Desk experiences to clients across Canada. This role is essential to ensuring seamless technology support for end users, directly impacting customer satisfaction and operational continuity.
• • Day to day, you will deliver friendly, high-quality support via phone, email, and live chat; troubleshoot technical issues involving computers, networks, Virtual Desktop Infrastructure, smartphones/tablets, and enterprise applications; provide specialized support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Microsoft Entra ID); document all incidents and solutions in ServiceNow; contribute to knowledge base articles; participate in process improvement initiatives; and build strong relationships with customers while maintaining a collaborative team attitude.
• • CDW is a Fortune 500 technology solutions provider that empowers businesses, government, education, and healthcare organizations through innovative technology. The company prides itself on a culture of trust, collaboration, and commitment—where coworkers (not just employees) work together to solve complex challenges and deliver real impact. As part of the Modern Workspace Managed Services team, you’ll join a group of top technology minds focused on being the most collaborative managed services provider in the country.
• • In this role, you will deepen your expertise in enterprise IT support, particularly around Microsoft 365 and Virtual Desktop Infrastructure; strengthen your ITIL-based service management practices; enhance your communication and problem-solving skills in a fast-paced environment; gain experience with ServiceNow and other ITSM tools; and grow professionally in a supportive, innovative, and autonomous environment that values continuous learning and AI fluency.