Job Overview
Location
PRAGUE, , CZECHIA
Job Type
Full-time
Category
Customer Support
Date Posted
June 20, 2026
Full Job Description
đź“‹ Description
- • Remote Support Technician for Partners role at Global Payments Inc. involves providing technical support for payment terminals across multiple European countries, ensuring smooth operations for partners and internal teams.
- • Day-to-day responsibilities include responding to tickets, emails, and calls within SLA timelines, analyzing logs, supporting terminal installations and exchanges, managing terminal network updates, and collaborating with developers and internal teams.
- • The role is based in Prague with a hybrid work model, offering flexibility and the opportunity to work with a global team driving innovation in payment technology.
- • You will deepen your expertise in payment systems, improve technical and communication skills, and contribute to cross-functional projects while growing your career in a supportive, inclusive environment.
🎯 Requirements
- • Advanced proficiency in English (spoken and written) and Czech or Slovak language
- • Completed secondary education
- • Proficiency in MS Office (Word, Outlook) and Microsoft 365 tools
- • Good communication skills, reliability, professionalism, teamwork, problem-solving ability, and stress resilience
- • Clean criminal record
🏖️ Benefits
- • Annual bonus up to 10%
- • 19,000 CZK yearly contribution for vacation, sports, and similar expenses
- • Hybrid work model (2 days per week from home)
- • Flexible working hours
- • 5 weeks of vacation plus 5 additional days off
- • Meal vouchers worth 129 CZK per working day, fully covered by employer
- • Pension insurance contribution of 2,500 CZK monthly after probation period
- • Access to language courses as needed
- • Unlimited access to Soulmio for anonymous online psychotherapy consultations
- • Online medical consultation via uLékaře
- • Refreshments provided at the workplace
- • Office located in Prague 10 - Strašnice, near metro A (Strašnická station)
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Global Payments Inc.
Global Payments Inc., operating the TSYS brand, provides payment processing, merchant services, and issuer processing technology to financial institutions, merchants, and businesses worldwide. The company’s platforms handle credit, debit, prepaid, and digital payment transactions, offering fraud management, loyalty programs, and analytics. TSYS supports card issuance, acquiring, and real-time processing across North America, Europe, and Asia-Pacific, serving banks, credit unions, fintechs, and retailers with secure, scalable infrastructure and regulatory compliance tools.
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