Remote Technical Customer Support Associate (Monday to Friday, 11:00AM to 7:00PM)
Job Overview
Location
2 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
April 18, 2026
Full Job Description
đź“‹ Description
- • Provide live and non-live technical support for Cengage digital solutions used in educational environments, troubleshooting issues related to operating systems, browsers, plug-ins, and internet connectivity.
- • Use administrative tools to analyze and resolve customer-reported technical problems, identify software issues requiring development intervention, and escalate appropriately.
- • Document all customer interactions accurately in a ticketing system and deliver clear written and verbal guidance to customers and partners.
- • Work remotely Monday to Friday, 11:00 AM to 7:00 PM, with company-provided equipment and a requirement for a quiet, dedicated workspace and high-speed internet.
- • Contribute to Cengage Group’s mission of helping learners worldwide discover the power and joy of learning through inclusive, innovative education technology.
- • Join a team committed to inclusion, engagement, and discovery, where diverse perspectives are valued and employees are empowered to bring their authentic selves to work.
- • Develop technical and product expertise while building problem-solving, communication, and customer service skills in a supportive, mission-driven organization.
🎯 Requirements
- • High school graduate or equivalent.
- • Ability to work independently and collaboratively in a team environment with strong organizational skills and attention to detail.
- • Proficiency with Microsoft operating systems and Office suite; solid understanding of Apple operating systems highly preferred.
- • Understanding of major browsers and mobile devices, along with analytical and critical thinking skills for troubleshooting complex technical issues.
- • Consistent keyboarding proficiency and commitment to maintaining up-to-date technical and product knowledge.
- • Punctuality, reliable attendance, willingness to adapt to change, and ability to build rapport with customers.
🏖️ Benefits
- • Vacation accrual starting on day one, plus company-designated and floating holidays throughout the year.
- • 401(k) plan with employer-matched contributions.
- • Healthcare coverage (medical, dental, and vision) effective from day one of employment.
- • Fully remote work arrangement with all necessary job assets provided by the company.
- • Commitment to inclusion, reasonable accommodations for disabilities, and equitable hiring practices.
Skills & Technologies
Junior
Onsite
About Cengage Learning Holdings II, Inc.
Cengage provides higher education course materials, digital learning platforms, and e-textbooks. Its offerings include MindTap, WebAssign, and Cengage Unlimited, serving colleges, universities, students, and lifelong learners worldwide.
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