This job has expired

This position was posted on April 22, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!

Remote Tier 2 Customer Support – High-Speed Fiber Internet Services

Metaverse Mod Squad, Inc.

Job Overview

Location

12 Locations

Job Type

Full-time

Full Job Description

📋 Description

• Remote Tier 2 Customer Support Representative providing technical assistance for high-speed fiber internet services to businesses in New York, Philadelphia, and Boston.
• Day-to-day responsibilities include troubleshooting technical issues via phone and email, monitoring automated alerts, escalating service outages within 15 minutes, and delivering reliable support during disruptions.
• Join a tech support team at a leading telecom company focused on maintaining service reliability and customer satisfaction through prompt, professional assistance.
• Develop advanced troubleshooting skills, gain experience with fiber optic network systems, and build expertise in escalation procedures and customer communication under pressure.

Skills & Technologies

Fiber

Junior

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Metaverse Mod Squad, Inc.

Visit Website

About Metaverse Mod Squad, Inc.

Metaverse Mod Squad, Inc. provides outsourced customer support, content moderation, social media management, and community engagement services to brands, game publishers, media companies, and e-commerce platforms worldwide. Founded in 2007, the company operates a distributed workforce of moderators and support agents who work 24/7 across multiple languages and digital channels to safeguard online communities, enforce policy compliance, and enhance user experience. Clients include Fortune 500 enterprises, AAA game studios, streaming services, and consumer brands seeking scalable, on-demand moderation and customer care solutions.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.