Job Overview
Location
12 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
April 22, 2026
Full Job Description
📋 Description
- • Remote Tier 2 Customer Support Representative providing technical assistance for high-speed fiber internet services to businesses in New York, Philadelphia, and Boston.
- • Day-to-day responsibilities include troubleshooting technical issues via phone and email, monitoring automated alerts, escalating service outages within 15 minutes, and delivering reliable support during disruptions.
- • Join a tech support team at a leading telecom company focused on maintaining service reliability and customer satisfaction through prompt, professional assistance.
- • Develop advanced troubleshooting skills, gain experience with fiber optic network systems, and build expertise in escalation procedures and customer communication under pressure.
Skills & Technologies
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About Metaverse Mod Squad, Inc.
Metaverse Mod Squad, Inc. provides outsourced customer support, content moderation, social media management, and community engagement services to brands, game publishers, media companies, and e-commerce platforms worldwide. Founded in 2007, the company operates a distributed workforce of moderators and support agents who work 24/7 across multiple languages and digital channels to safeguard online communities, enforce policy compliance, and enhance user experience. Clients include Fortune 500 enterprises, AAA game studios, streaming services, and consumer brands seeking scalable, on-demand moderation and customer care solutions.
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