Renewal Manager, SMB - Americas

Ashby Inc.

Job Overview

Location

Remote - North America

Job Type

Full-time

Full Job Description

📋 Description

• As a Renewal Manager, SMB - Americas at Ashby Inc., you will play a critical role in driving revenue retention and customer satisfaction for startup accounts with up to 100 employees, directly supporting the company’s mission to scale efficiently while maintaining best-in-class renewal and expansion metrics.
• You will manage the full lifecycle of annual renewals and month-to-month subscriptions for SMB customers, ensuring timely, empathetic, and value-aligned contract conversations that strengthen customer loyalty and reduce churn in a high-volume, fast-paced environment.
• You will collaborate closely with Sales and Customer Success teams to align on customer goals, identify expansion opportunities, and ensure seamless handoffs that maximize customer lifetime value through coordinated, cross-functional engagement.
• Your day-to-day responsibilities will include proactive customer outreach, preparing and sending order forms, maintaining accurate CRM records, answering contract-related inquiries, and guiding customers through renewal negotiations with clarity and professionalism.
• You will develop deep product knowledge to confidently discuss Ashby’s recruiting platform differentiators — even without a technical background — enabling you to articulate value during pricing and renewal conversations.
• You will exercise autonomy in managing your schedule and workload, prioritizing high-impact accounts while maintaining meticulous attention to detail across systems and documentation, embodying Ashby’s culture of ownership and accountability.
• You will contribute to Ashby’s operating principles by bringing empathy, curiosity, and transparency to every customer interaction, helping to build trust and long-term partnerships with growing startups.
• This role offers significant growth potential in contract management, SaaS renewals, and customer success strategy, positioning you to become a trusted advisor who influences both customer outcomes and internal process improvements.

🎯 Requirements

• Proven experience in contract management, renewal management, sales, or customer success, with a demonstrated ability to drive contract renewals and improve customer retention in a SaaS or technology environment.
• Strong communication and interpersonal skills, including comfort navigating pricing discussions and negotiations with empathy, tact, and professionalism over phone and email.
• High attention to detail and organizational skills, with experience managing high volumes of accounts across multiple systems while maintaining accurate records and timely follow-through.
• Ability to work collaboratively across functions (Sales, Customer Success, etc.) and adapt quickly to dynamic situations while maintaining ownership of outcomes.
• Comfort working remotely full-time with self-discipline, autonomy, and accountability, thriving in a culture that values transparency and proactive problem-solving.
• Familiarity with CRM systems (e.g., Salesforce) and contract lifecycle processes; experience with order form generation and subscription management is a plus.

🏖️ Benefits

• Competitive salary and equity package, including a 10-year exercise window for stock options, allowing financial flexibility when exercising shares.
• Unlimited PTO with a recommended four weeks per year, supported by a culture that encourages rest and recovery through regular check-ins.
• Twelve weeks of fully paid family leave in the US, with plans to expand internationally, and top-notch health insurance with 100% premium coverage for employees and dependents.
• Generous equipment, software, and office furniture budget to support a productive remote workspace, plus a $100/month education budget for learning and development.
• Opportunity to work with a talented, mission-driven team at a fast-growing, well-funded startup backed by Y Combinator and serving elite customers like Snowflake, OpenAI, and Shopify.
• Access to deep product training and enablement to build confidence in customer conversations, even without a technical background, ensuring you can speak credibly about Ashby’s value proposition.

Skills & Technologies

Remote

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Ashby Inc.

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About Ashby Inc.

Ashby provides recruiting software that combines applicant tracking, candidate relationship management, and analytics in a single platform. It enables recruiting teams to manage pipelines, schedule interviews, communicate with candidates, and generate reports using customizable workflows and automation. The platform integrates with email, calendars, and other recruiting tools to consolidate data and streamline hiring processes. Founded in 2018, Ashby serves high-growth technology companies and enterprises seeking to improve hiring efficiency and make data-driven recruiting decisions.

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