Renewal Specialist (Remote)

📋 Description

• • The Renewal Specialist is responsible for managing and driving customer renewals through proactive engagement, strategic prioritization, and close collaboration with sales representatives and internal teams. This role ensures customer happiness, minimizes churn, and supports revenue growth by efficiently managing renewal opportunities and identifying expansion opportunities across the product portfolio.
• • Day to day, the Renewal Specialist will own and manage a renewal pipeline using CRM dashboards, maintain detailed and timely notes on all customer interactions, complete renewal strategies by working opportunities through defined stages, manage a high-volume inbox with a 24-hour response-time goal, proactively prioritize high-value renewals, conduct monthly sessions with sales reps to assess renewal progress, collaborate with sales and internal teams, attend bi-weekly regional meetings, develop product knowledge for expansion opportunities, and accurately log all customer activity in CRM for reporting and forecasting.
• • Cengage Learning Holdings II, Inc. is a global education technology company serving millions of learners, providing affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. The company is driven by a strong culture of inclusion, engagement, and discovery, and is bonded by a shared purpose of driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
• • In this role, the person can develop deep expertise in customer renewal processes, CRM management, and sales collaboration within the education technology sector. They will build strong product knowledge across Cengage’s portfolio, enhance their ability to identify expansion opportunities, and grow their skills in proactive account management and revenue retention strategies—positioning them for advancement in customer success, account management, or sales operations.