Job Overview
Location
Munich
Job Type
Full-time
Category
Customer Success
Date Posted
April 17, 2026
Full Job Description
đ Description
- ⢠As a Renewal Success Manager at DeepL, you will serve as the commercial architect managing the most critical phase of the customer lifecycle, ensuring that the value realized by customers translates into long-term commercial commitment for the companyâs Language AI platform.
- ⢠You will strategically lead the renewals process for complex customer engagements, aligning customer health and usage with pricing models and growth-oriented contracts while designing multi-year agreements that reward adoption and enable future expansion.
- ⢠You will navigate complex procurement processes, leading negotiations with legal, finance, and other stakeholders to ensure terms align with Deal Desk standards and protect margins while fostering lasting relationships.
- ⢠You will partner closely with Customer Success Managers, Account Executives, and the broader Go-to-Market team to ensure alignment across the customer journey and maintain forecast accuracy for your region, making 'on-time' renewals the standard.
- ⢠You will collaborate with Global Systems Integrators and partners to align renewal strategies with customersâ broader digital transformation initiatives.
- ⢠You will operate within a diverse, international team of over 90 nationalities, contributing to a mission-driven culture that values innovation, trust, curiosity, and well-being.
- ⢠You will benefit from hybrid work (two days in office), flexible hours, monthly Hack Fridays, 30 days of annual leave, virtual shares, and regular in-person team events that foster connection and innovation.
đŻ Requirements
- ⢠Proven success in a commercial renewal role within a SaaS or AI organization.
- ⢠Strong ability to craft and deliver a compelling value narrative that aligns customer outcomes with commercial goals.
- ⢠Familiarity with the LAER customer success framework, quota-to-cash processes, and pricing levers that drive expansion and retention.
- ⢠Demonstrated skill in negotiating with procurement, finance, legal, and other stakeholders to protect margins while building long-term relationships.
- ⢠Highly structured and operational approach to managing the full renewal lifecycle with precision and consistency.
- ⢠Fluency in both German and English, essential for engaging with DACH region customers and internal stakeholders.
đď¸ Benefits
- ⢠Hybrid work model with flexible hours and office attendance twice a week, balancing collaboration and autonomy.
- ⢠Virtual Shares program that grants every employee a stake in the companyâs growth and long-term success.
- ⢠30 days of annual leave (excluding public holidays) plus access to mental health resources to support well-being.
- ⢠Monthly âHack Fridaysââfull-day sessions to pursue passion projects and collaborate across teams.
- ⢠Regular in-person team events, from local gatherings to company-wide gatherings, strengthening culture and connection.
- ⢠Competitive, globally tailored benefits package reflecting the diversity of DeepLâs international workforce.
Skills & Technologies
About DeepL SE
DeepL SE develops and operates neural machine translation technology. Founded in 2017 as Linguee GmbH, the Cologne-based company rebranded in 2019 after creating DeepL Translator, a service noted for outperforming Google Translate in blind tests. The platform supports 33 languages and offers browser, desktop, mobile and API access, serving individuals, businesses, and developers worldwide. Revenue comes from tiered subscription plans for pro features and volume-based API usage. DeepL continues to invest in AI research to maintain translation quality and expand language coverage.
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