Job Overview
Location
England
Job Type
Full-time
Category
Customer Success
Date Posted
May 16, 2026
Full Job Description
đź“‹ Description
- • Manage the end-to-end renewal process for a portfolio of enterprise and mid-market customers across EMEA, ensuring timely and accurate contract renewals.
- • Build and maintain strong, trust-based relationships with technical and non-technical customers to reinforce the value of Docker’s products, including Docker Desktop, Docker Hub, and Docker Scout.
- • Identify and pursue upselling and cross-selling opportunities within existing customer accounts to drive revenue growth and expand product adoption.
- • Negotiate and close renewal contracts in collaboration with the sales team, ensuring alignment on pricing, terms, and customer needs.
- • Serve as the primary point of contact for customers throughout the renewal lifecycle, proactively addressing concerns and resolving issues in partnership with cross-functional teams.
- • Maintain accurate and up-to-date customer records in Salesforce or other CRM systems to support forecasting, reporting, and pipeline management.
- • Collaborate with customer success, product, and support teams to ensure customer needs are met and feedback is channeled to improve the overall customer experience.
- • Conduct regular check-ins and value-based conversations with customers to demonstrate ongoing ROI and reinforce the strategic importance of Docker’s platform in their development workflows.
- • Monitor renewal pipelines and prioritize accounts based on risk, revenue potential, and strategic value to maximize retention and expansion.
- • Stay informed about Docker’s product roadmap and features to effectively articulate how updates and enhancements align with evolving customer use cases, particularly in AI-driven software development environments.
- • Participate in internal projects aimed at improving renewal processes, customer communication workflows, and overall customer satisfaction metrics.
- • Adapt to Docker’s remote-first culture, working across time zones within EMEA to support global customer needs.
- • Contribute to a customer-centric culture by embodying Docker’s mission to make software development trustworthy, secure, and accessible by default.
- • Participate in onboarding and training during the first 30 days to gain proficiency in Docker’s product suite and internal systems.
- • Within 90 days, independently manage a full customer portfolio, initiate upsell/cross-sell conversations, and resolve customer issues with cross-functional support.
- • By the one-year mark, consistently drive high retention rates, identify strategic expansion opportunities, and actively contribute to improving customer experience initiatives across the organization.
🎯 Requirements
- • 4+ years of experience in sales or account management, preferably in a SaaS environment
- • Proven track record managing enterprise or mid-market accounts
- • Strong communication and negotiation skills with ability to engage both technical and non-technical stakeholders
- • Ability to manage multiple accounts simultaneously and prioritize based on revenue and risk
- • Experience using Salesforce or another CRM tool
- • Bachelor’s degree in business, marketing, or a related field
🏖️ Benefits
- • Freedom & flexibility to fit work around personal life
- • Designated quarterly Whaleness Days plus end-of-year Whaleness break
- • Home office setup allowance
- • 16 weeks of paid parental leave (after 6 months of employment)
- • $100 USD net/month technology stipend
- • Generous PTO plan encouraging time off for personal interests
- • Training stipend for conferences, courses, and classes
- • Equity in the company
- • Docker Swag
- • Remote-first culture with optional offices in Seattle and Paris
- • Medical benefits, retirement, and holidays tailored to country of residence
Skills & Technologies
Docker
Remote
Degree Required
About Docker Inc.
Docker Inc. provides an open platform for developing, shipping, and running applications inside lightweight containers. Its tools package software and dependencies into portable units that run consistently across environments, accelerating DevOps workflows and cloud-native development. The company offers Docker Desktop, Hub, and subscription services that integrate with CI/CD pipelines and orchestration platforms, enabling teams to build, share, and deploy microservices at scale while maintaining security and governance policies.
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