Return to Work Eligibility Specialist

📋 Description

• • Serve as the primary point of contact for Ticket to Work program participants through high-volume outbound and inbound calls and emails to educate and screen potential candidates for eligibility.
• • Assess individual circumstances to determine program eligibility and guide participants through the enrollment process for the Ticket to Work initiative.
• • Develop personalized Individual Work Plans (IWPs) that outline employment goals, support services, and actionable steps for clients transitioning toward financial independence through work.
• • Provide direct support to Ticketholders during the job acquisition phase, including resume development, interview preparation, job search strategies, and referrals to community-based resources.
• • Ensure full compliance with Ticket to Work program rules, Social Security Administration (SSA) guidelines, and internal documentation standards in all client interactions and records.
• • Collaborate with team members to support overall program operations, including sharing best practices, completing administrative tasks, and contributing to team goals.
• • Maintain accurate and timely records in CRM systems to track client progress, service delivery, and program outcomes.
• • Respond to participant inquiries regarding work incentives, benefit protections, and employment options while promoting informed decision-making.
• • Identify opportunities for client advancement within the program and refer eligible participants to specialized services such as Certified Benefits Counseling.
• • Work within a structured schedule of Monday through Friday, 8:30 a.m. to 5:30 p.m. EST, to ensure consistent client support and program alignment.
• • Utilize empathy, active listening, and clear communication to empower individuals with disabilities in their journey toward sustainable employment.
• • Participate in regular team meetings and one-on-one development sessions with leadership to enhance performance and career growth.
• • Adhere to all organizational policies, including data privacy, confidentiality, and ethical standards in handling sensitive client information.
• • Maintain proficiency in Salesforce or equivalent CRM platforms to manage client pipelines, track outreach efforts, and report on key metrics.
• • Stay current on changes to SSA regulations, work incentive programs, and disability employment resources to provide accurate guidance to participants.