Revenue Operations Manager

📋 Description • Architect the revenue backbone of a fast-growing SaaS company. You will be EviSmart’s first Revenue Operations hire, empowered to design, build, and own every process that turns pipeline into predictable, scalable ARR. • Own the full sales tech stack from zero to hero. Evaluate, select, configure, and integrate CRM, sales engagement, CPQ, and BI tools so that data flows cleanly from first touch to renewal and every rep can self-serve insights. • Write the playbooks that future reps will swear by. Craft discovery call scripts, demo frameworks, competitive battle cards, objection-handling sheets, and closing sequences for small dental labs. Iterate weekly based on win/loss data and rep feedback. • Create a rigorous pipeline management cadence. Build a weekly review ritual that surfaces risk, drives next steps, and keeps every deal >90 % accurate in commit. Train reps and managers to inspect what they expect. • Design cross-sell and expansion motions. Map the customer lifecycle, identify trigger events (new chairside scanner, lab acquisition, etc.), and build automated sequences that turn Customer Success check-ins into revenue events. • Stand up a metrics-driven culture. Define KPIs (SQL→SQO conversion, win rate, sales cycle, NDR, CAC payback) and build executive dashboards that the CEO can open every morning and know exactly where the business stands. • Coach and enable the existing sales team. Shadow calls, deliver just-in-time training, and run deal clinics so that every rep levels up weekly. Your frameworks should make A-players out of B-players and make ramp-up for new hires <30 days. • Hire and onboard the next generation of talent. By month 4 you will write job descriptions, design interview scorecards, and run the first training bootcamp so that new reps hit quota in their second month. • Collaborate cross-functionally with Marketing to align MQL definitions, lead scoring, and nurture tracks; with Customer Success to build health scores and expansion triggers; and with Finance to model capacity, quota, and variable comp plans. • Continuously experiment. Run A/B tests on email copy, call openers, pricing presentation order, and proposal format. Feed results back into playbooks so the system gets smarter every week. • Maintain data hygiene and governance. Own deduplication rules, field mapping, validation rules, and security permissions so that leadership can trust every number they see. • Prepare board-level reporting. Translate raw CRM data into concise insights for quarterly board decks, highlighting pipeline coverage, rep productivity, and forecast accuracy. • Champion a culture of transparency and accountability. Celebrate wins publicly, inspect losses without blame, and make “inspectable” the default standard for every process you build.