RMO Specialist - IT Service Delivery

Logicalis Group Limited

Job Overview

Location

Virtual Location

Job Type

Full-time

Full Job Description

📋 Description

• Provides project support for IT Professional Services Projects by managing resource assignments, scheduling, and administrative tasks within the Resource Management Office (RMO).
• Assists with sourcing, processing, and managing subcontractor quotes and contracts to ensure timely project initiation and compliance.
• Manages resource schedules for engineers and contractors, coordinating their allocation across active projects to optimize service delivery.
• Creates, updates, and closes project engagements in PSA software, including processing contracts, change requests, and other modifications to maintain accurate digital records.
• Supports Sales Account Executives by onboarding new contracts into the service delivery application to enable resource assignment, project initiation, and billing activation.
• Maintains continuous focus on customer service and quality assurance across all project support activities.
• Performs back-office data management, including accurate documentation of project-related activity in alignment with standard operating procedures.
• Assists with ad hoc reporting, backfill support for team members, and participation in service improvement initiatives as needed.
• Ensures adherence to Federal, State, and Local laws, regulations, and company policies through ethical, professional, and compliant behaviors.
• Demonstrates strong written and verbal communication skills by producing clear, concise, and accurate project updates, meeting notes, and escalations.
• Identifies opportunities for process improvement and adapts effectively to changing priorities in a fast-paced, high-volume environment.
• Collaborates professionally with technical teams, business units, and cross-functional stakeholders to support Logicalis’ inclusive and collaborative culture.
• Manages multiple tasks simultaneously with strong time management, planning, and organizational skills, ensuring all deadlines are met with attention to detail and accuracy.
• Takes ownership of assigned responsibilities and demonstrates high integrity, strong ethics, and alignment with Logicalis’ core values.
• Maintains proficiency in Microsoft Office applications including Excel, Word, PowerPoint, and Outlook to support daily operational tasks.
• Works remotely in a virtual environment with no on-site requirements, relying on digital tools for communication and project tracking.

🎯 Requirements

• Minimum 3 years’ professional experience in resource management, IT support, or a related coordination role (e.g., Service Desk, PC Desktop Support, Events Coordinator, Customer Service Dispatcher)
• Proficient use of Microsoft Office applications (Excel, Word, PowerPoint, Outlook)
• Experience managing project engagements in PSA software or similar service delivery platforms

🏖️ Benefits

• Salary range of $42,000–$52,500
• Remote work environment with virtual location
• Opportunity to work in a collaborative, inclusive, and ethical organizational culture
• Consideration of industry certifications in Project Management (PMI), Resource Management (RMI), or Microsoft Office as beneficial
• Equal Opportunity Employer with non-discriminatory hiring practices
• Adherence to client-mandated medical testing requirements (e.g., TB tests) as a condition of assignment

Skills & Technologies

Onsite

$42k-52k

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Logicalis Group Limited

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About Logicalis Group Limited

Logicalis Group Limited is a global technology services provider specializing in digital transformation, cloud, cybersecurity, and managed services for enterprises and public-sector organizations. Founded in 1997 and headquartered in the UK, the company integrates infrastructure, networking, data, security, and collaboration technologies from partners such as Cisco, Microsoft, IBM, and AWS. Operating in more than 25 countries across North America, South America, Europe, and Asia-Pacific, Logicalis supports clients through consulting, design, implementation, and ongoing management, aiming to modernize IT environments, reduce operational risk, and accelerate business outcomes.

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