RVP, Technical Success

RingCentral, Inc.

Job Overview

Location

Remote United Kingdom

Job Type

Full-time

Full Job Description

📋 Description

• The Regional Vice President, Technical Success for UK & EMEA at RingCentral is a senior leadership role responsible for the full post-sale customer experience across the United Kingdom and broader EMEA region, ensuring seamless handoff and integration between Technical Success Management (TSM), Subject Matter Expertise (SME), and Professional Services (PS) functions to drive customer retention, expansion, and long-term success.
• This role owns NRR and GRR targets as primary performance anchors, requiring executive presence with customers, credibility with technical teams, and operational discipline to lead geographically distributed teams against measurable business outcomes in a high-growth, AI-enabled UCaaS and CCaaS market.
• The person will lead and align TSM, SME, and PS teams to eliminate gaps in customer handoff, ensure on-time and on-scope implementations, and maintain strong executive relationships throughout the customer lifecycle, with a focus on the UK market and strategic awareness of EMEA expansion.
• Day-to-day responsibilities include owning regional NRR/GRR performance, leading strategic account conversations at VP and C-suite levels, partnering with Sales on renewal forecasts and churn risk mitigation without overstepping into sales functions, and ensuring compliance with UK-specific regulations such as UK GDPR, ICO, FCA, and public sector procurement frameworks.
• The RVP will monitor and improve PS-to-TSM handoff models, leverage SME expertise for complex technical escalations, drive operational efficiency across distributed teams, and mentor leaders to scale the integrated TSM + SME + PS model while navigating vertical-specific complexities in healthcare, financial services, legal, and government sectors.
• They will analyze renewal forecasts, identify portfolio-level churn risks, partner with Sales on strategic account planning, and ensure PS delivery remains on scope, on budget, and aligned with customer success outcomes.
• The role requires leading through cultural and time zone diversity, fostering accountability and performance excellence in remote and in-country teams, and representing RingCentral’s AI-enabled technology vision (including RingSense AI) in customer and market conversations.
• About the team or company: RingCentral is a $2B+ annual revenue leader in cloud communications with a $93B market opportunity in UCaaS, Contact Center, and AI-powered adjacencies, investing over $250M annually in innovation, and operating as an equal opportunity employer committed to diversity and inclusion across global teams.
• The person can learn and achieve: deep expertise in scaling post-sales organizations in high-growth SaaS environments, mastery of enterprise retention economics (NRR/GRR), influence over product and service delivery through customer insights, and leadership experience in a market-leading AI-driven communications platform shaping the future of work.

🎯 Requirements

• 10+ years in post-sales customer-facing leadership — Technical Account Management, Customer Success, Professional Services, or Solutions Engineering — in a SaaS, UCaaS, or CCaaS business.
• 5+ years in a people leadership role with direct reports; demonstrated ability to lead geographically distributed teams across time zones and cultural contexts.
• Proven track record owning NRR and/or GRR targets for a regional or enterprise customer portfolio — with documented outcomes.
• Experience leading or partnering closely with a Professional Services or implementation delivery function — understanding of PS economics, project delivery risk, and the PS-to-CSM/TAM handoff model.
• Executive relationship management at the VP and C-suite level — in region (UK/EMEA preferred), with comfort leading strategic account conversations independently.
• Strong commercial instincts: can read a renewal forecast, identify churn risk in a portfolio, and partner effectively with Sales without becoming a Sales function.
• Working knowledge of UK regulatory and compliance context relevant to enterprise SaaS: UK GDPR, ICO obligations, financial services regulatory requirements (FCA-regulated accounts), and public sector procurement frameworks.

🏖️ Benefits

• Comprehensive medical, dental, and vision plan
• Life insurance and Income protection
• Pension plan
• ESPP/KEEB
• Free legal services that provide legal advice, document creation and estate planning
• Employee Assistance Program (EAP) with 24/7 counseling sessions
• On-demand digital 1:1 wellness coaching
• Supplemental Business Travel Medical
• Leave entitlements, paid time-off, paid sick leave, and paid holidays

Skills & Technologies

Remote

Degree Required

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RingCentral, Inc.

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About RingCentral, Inc.

RingCentral, Inc. is a publicly traded cloud communications and collaboration platform provider headquartered in Belmont, California. It offers enterprise-grade voice, video, messaging, and contact-center solutions delivered via a unified communications-as-a-service model. The platform integrates with business applications such as Microsoft 365, Google Workspace, Salesforce, and others to streamline workflows. Founded in 1999, the company serves organizations ranging from small businesses to large enterprises across multiple industries, including healthcare, financial services, retail, and government. RingCentral supports global operations with data centers and carrier partnerships, providing reliability and scalability for hybrid work environments.

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