Sales Development Representative

Kustomer Inc.

Job Overview

Location

US - New York, NY

Job Type

Full-time

Full Job Description

📋 Description

• As a Sales Development Representative at Kustomer, you will play a critical role in driving the company’s growth by identifying and qualifying potential customers for the AI-native conversational CRM platform, directly supporting the sales team’s efforts to expand market reach and achieve revenue goals in a high-impact, fast-growing SaaS environment.
• You will engage prospects through email, phone, and social channels to generate leads, schedule meetings for Account Executives, and build a strong pipeline of qualified opportunities, ensuring Kustomer’s value proposition is communicated clearly and effectively to decision-makers across industries.
• Your day-to-day responsibilities will include researching and developing target accounts, maintaining consistent and creative follow-ups with leads, collaborating with Account Executives to refine outreach strategies, and partnering with Marketing to align messaging and target the right customer segments.
• You will be accountable for meeting quarterly quotas related to lead development and sales contributions, using data-driven approaches to prioritize efforts and continuously improve performance in a metrics-focused culture.
• Working closely with the sales and marketing teams, you will gain hands-on experience in full-cycle sales processes, learning how to qualify leads, handle objections, and move prospects through the sales funnel while representing Kustomer’s innovative brand in the market.
• You will join a passionate, collaborative team known as the 'Krew' — a remote-friendly, inclusive group of professionals dedicated to enhancing customer service experiences, with opportunities to connect in person during annual Kamp Kustomer events and periodic training sessions in the New York tri-state area.
• This role offers significant professional growth, allowing you to develop core sales competencies such as prospecting, communication, time management, and resilience, while gaining exposure to cutting-edge AI applications in sales and customer experience technology.
• You will thrive in a high-energy, startup-minded environment where grit, accountability, and a hunger to learn are valued, and where your contributions directly impact Kustomer’s mission to transform how businesses connect with customers through intelligent, unified messaging.

🎯 Requirements

• 6 months of inbound/outbound sales experience (including internships), with preference for candidates who have worked in sales or startup environments
• Ability to quickly engage potential customers via email, phone, and in person with clear, concise, and accurate written and verbal communication
• Proven experience being accountable to sales metrics, often exceeding targets, and comfort operating in a high-energy, metrics-driven team environment
• Strong time management skills to prioritize tasks and achieve objectives efficiently
• Grit and resilience to handle rejection constructively, coupled with a strong desire to advance your career in sales
• Familiarity with or enthusiasm for AI technologies and their application in sales processes

🏖️ Benefits

• Competitive salary and stock options as part of a total compensation package
• 100% healthcare coverage for U.S.-based employees, along with 401(k) retirement plan
• WiFi and mobile reimbursement to support remote work setup
• Generous vacation policy promoting work-life balance and employee well-being
• Access to professional development opportunities and mentorship within a collaborative, growth-focused team
• Annual in-person Kamp Kustomer events and periodic training sessions to strengthen team connections despite remote-friendly structure

Skills & Technologies

Remote

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Kustomer Inc.

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About Kustomer Inc.

Kustomer Inc. provides cloud-based customer service software that unifies interactions, tickets, orders, and customer data into a single timeline. Agents access a 360-degree view, automation handles repetitive tasks, and AI delivers insights and suggested responses. The platform supports omnichannel communication across email, chat, social, voice, SMS, and WhatsApp, and offers CRM, workflow, and reporting tools for e-commerce, marketplaces, and digital-first brands.

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