Job Overview
Location
Egypt
Job Type
Contract
Category
Product Management
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Lead and manage a team of 3–5 appointment setters to ensure consistent performance, adherence to sales processes, and high-quality communication.
- • Conduct daily standups to align team priorities, set performance expectations, and address operational blockers.
- • Audit sales calls to evaluate communication quality, professionalism, and compliance with company standards.
- • Monitor team inboxes, Slack communications, and calendars to ensure timely follow-ups and organizational efficiency.
- • Provide ongoing feedback, coaching, and development opportunities to improve individual and team performance.
- • Track and report on key sales KPIs including speed-to-lead, appointments booked, follow-up efficiency, and conversion rates.
- • Prepare and deliver accurate sales performance reports to leadership using structured metrics and data-driven insights.
- • Proactively manage reschedules, cancellations, and no-shows to maintain optimal appointment flow and minimize revenue loss.
- • Ensure strict adherence to company processes, policies, and operational standards across all team activities.
- • Oversee CRM systems and appointment workflows, with primary use of GHL, to maintain accurate pipeline tracking and record organization.
- • Identify inefficiencies in sales workflows and implement process improvements to enhance appointment quality and operational speed.
- • Coach team members on effective sales communication, messaging frameworks, and follow-up best practices.
- • Support skill development initiatives to build a structured, accountable, and high-performing sales environment.
- • Maintain organized and up-to-date documentation of team activities, performance metrics, and process updates.
- • Ensure all team members consistently meet or exceed appointment-setting and conversion targets.
- • Demonstrate strong organizational skills by managing multiple workflows, priorities, and communication channels simultaneously.
- • Utilize analytical capabilities to interpret sales data and translate findings into actionable team improvements.
- • Foster a culture of accountability, continuous improvement, and operational excellence within the appointment-setting team.
- • Work exclusively during U.S. business hours (9 AM – 5 PM EST) to align with client time zones and support U.S.-based clients.
🎯 Requirements
- • 3+ years of experience in sales, business development, or team leadership
- • Experience managing appointment-setting teams and improving sales performance metrics
- • Experience working with CRM systems, preferably GHL
- • Excellent verbal and written English communication skills
- • Strong leadership, coaching, and team management abilities
- • Process-oriented mindset with strong operational follow-through
🏖️ Benefits
- • Fully-remote work from home
- • Work during U.S. business hours (9 AM – 5 PM EST)
- • Opportunity to impact revenue growth through direct leadership of sales operations
- • Support in building a structured, high-performing sales environment
Skills & Technologies
About Scale Army
Scale Army Careers is a remote-talent marketplace that sources, vets and places top sales, marketing and technical professionals across Latin America and Africa into full-time roles with high-growth U.S. companies. Operating under the same umbrella as Scale Army, the platform pairs candidates with vetted 40-hour-per-week engagements, provides onboarding guidance, monthly check-ins and equipment stipends, and channels consistently strong performers into progressively higher-impact opportunities to build long-term, dollar-based careers.
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