Sales Engineer - EMEA

Vapi Technologies Inc.

Job Overview

Location

Amsterdam

Job Type

Full-time

Full Job Description

📋 Description

• Deploy and demonstrate Vapi’s Voice AI platform to enterprise customers, enabling technical buyers to understand how voice agents replace IVR systems, enable outbound dialing, support agent-assisted workflows, and automate appointment scheduling.
• Lead technical discovery calls with enterprise prospects, translating business needs into technical requirements and designing customer-specific proof-of-concepts (POCs) that validate Vapi’s fit within their existing contact center infrastructure.
• Partner closely with Account Executives to shape account strategy, identify technical blockers, and accelerate deal velocity through credible, working demos that showcase real-world integration capabilities.
• Build and maintain reusable technical artifacts including integration guides, architecture diagrams, and objection-handling playbooks to scale the sales engineering function across EMEA.
• Debug and resolve technical questions during the sales cycle using hands-on coding skills—writing integrations, interpreting API responses, and troubleshooting telephony workflows without immediate engineering support.
• Collaborate with product and engineering teams to relay recurring customer feedback, product gaps, and enterprise feature requests derived from direct interactions with clients like Amazon Ring, ServiceTitan, and New York Life.
• Conduct end-to-end technical ownership of enterprise deals from initial engagement through go-live, ensuring seamless onboarding and successful deployment of voice agents into production environments.
• Educate technical and non-technical stakeholders alike, adjusting communication depth appropriately without oversimplifying complex topics in telephony, LLM orchestration, SIP protocols, or contact center systems.
• Maintain deep familiarity with Vapi’s voice-agent architecture, including its API, webhook integrations, voice synthesis, and real-time call handling capabilities, to confidently answer technical objections during sales cycles.
• Document common integration patterns with platforms such as Twilio, Genesys, and Five9, creating internal knowledge bases that reduce onboarding time for new sales engineers and improve consistency across customer engagements.
• Participate in quarterly off-sites and team-building events, contributing to a culture of direct feedback, ownership, and mutual support as outlined in Vapi’s core operating principles.
• Leverage the $10k annual learning and development budget to deepen expertise in voice AI, telephony standards, or enterprise SaaS sales methodologies.
• Represent Vapi at industry events and customer workshops, reinforcing the company’s reputation as a technical leader in voice automation for enterprise workflows.

🎯 Requirements

• 4+ years in a technical customer-facing role such as pre-sales engineering, solutions architecture, or customer engineering
• Ability to write code to build working integrations, read API responses, and debug technical issues without immediate engineering support
• Experience with voice, telephony, or contact center infrastructure (e.g., SIP, Twilio, Genesys, Five9)
• Comfort speaking with both engineers and executives, adjusting technical depth appropriately without dumbing down content
• Demonstrated passion for technical sales: discovery, architecture design, POC development, and objection handling
• Willingness to travel for customer meetings and team off-sites as needed

🏖️ Benefits

• Competitive salary and excellent equity ownership
• Comprehensive health coverage: medical, dental, and vision plans
• Flexible time off: take what you need
• Quarterly team off-sites and team-building events
• Catered meals, transportation stipends, and gym membership
• $10k annual learning and development budget

Skills & Technologies

Onsite

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Vapi Technologies Inc.

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About Vapi Technologies Inc.

Vapi empowers developers to build and deploy advanced voice AI agents through a highly configurable, API-first platform. Serving a wide range of clients from startups to Fortune 500 companies, Vapi simplifies the creation of leading voice AI products and scales phone operations efficiently. The platform supports a global user base, evidenced by its multilingual capabilities in over 100 languages. With impressive traction, Vapi has powered over 300 million calls and launched more than 2.5 million assistants, highlighting its significant impact and reliability in the voice AI market.

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