Sales Operations Analyst Associate (Remote)

📋 Description

• • Provides comprehensive clerical and administrative support to sales representatives and channel partners, facilitating contract processing, sales quotes, order fulfillment, and invoice reconciliation.
• • Serves as the primary liaison between the sales team and internal departments to ensure seamless communication and operational efficiency across functions.
• • Performs detailed background research on customer accounts, prospects, competitors, and industry trends to support sales strategy and decision-making.
• • Responds to inquiries regarding company products and services, occasionally assisting with customer service functions to maintain high client satisfaction.
• • Tracks sales transactions and generates detailed reports on market conditions, forecasting data, order status, sales results, lead pipelines, sales quotas, and representative attainment metrics.
• • Supports the preparation and coordination of tradeshow events, including logistics, materials, and vendor communication to ensure successful participation.
• • Manages sales information systems to maintain accurate and up-to-date records of customer interactions, sales pipelines, and contract documentation.
• • Assists in product training initiatives by organizing materials and coordinating sessions to ensure sales teams are equipped with current product knowledge.
• • Reconciles invoices and resolves discrepancies to ensure financial accuracy and timely billing processes.
• • Maintains organized documentation and filing systems for sales-related records, ensuring compliance with internal protocols and audit readiness.
• • Utilizes advanced Microsoft Office Suite tools—Excel, Word, PowerPoint, and Outlook—to create reports, presentations, and communication materials supporting sales operations.
• • Prioritizes and manages multiple administrative tasks simultaneously, adapting to shifting deadlines and evolving sales priorities without compromising accuracy.
• • Demonstrates strong mathematical aptitude to analyze sales data, calculate commission structures, and verify financial figures.
• • Communicates clearly and professionally via written and verbal channels with internal stakeholders, external partners, and customers to resolve issues and provide updates.
• • Maintains a consistent, positive, and customer-focused attitude in all interactions, reflecting the company’s People First culture and commitment to service excellence.
• • Applies strong organizational skills to manage competing demands, ensuring timely completion of administrative and operational tasks critical to sales team performance.
• • Contributes to a collaborative, inclusive, and supportive workplace environment by embracing diversity and upholding company values in daily responsibilities.