Sales Operations, Estimator

Coates Group Limited

Job Overview

Location

Sydney

Job Type

Full-time

Full Job Description

📋 Description

• Be Part of Our Next Chapter
• For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
• We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
• Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
• We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
• The Estimator, Sales Operations leads improvements in our sales quotation process by shaping high-quality customer outcomes, turning warm leads and complex technical inputs into clear, accurate, and commercially sound estimates. Working from architectural and technical drawings, the role develops well-defined scopes of work, with assumptions, exclusions, and contingencies clearly articulated. By supporting a clear transition from quote to signed order and coordinating handover to the Deployment team, the role helps minimise commercial and delivery risk across the lead-to-order process. Close collaboration with Engineering and Design ensures technical requirements are appropriately considered and reflected within the quoted scope.
• Develop high-quality customer outcomes by turning warm leads and complex technical inputs into clear, accurate, and commercially sound estimates.
• Work from architectural and technical drawings to develop well-defined scopes of work, with assumptions, exclusions, and contingencies clearly articulated.
• Support a clear transition from quote to signed order and coordinate handover to the Deployment team to minimise commercial and delivery risk across the lead-to-order process.
• Collaborate with Engineering and Design to ensure technical requirements are appropriately considered and reflected within the quoted scope.
• Lead improvements in our sales quotation process.

🎯 Requirements

• 3+ years of experience in a sales operations or related role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong technical skills, including proficiency in Microsoft Office and Google Suite.

🏖️ Benefits

• Competitive salary and benefits package.
• Opportunity to work with a global technology company.
• Collaborative and dynamic work environment.

Skills & Technologies

Onsite

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Coates Group Limited

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About Coates Group Limited

Coates Group Limited is an Australian company specializing in digital signage, menu boards, and retail technology solutions for the quick-service restaurant and convenience store sectors. Founded in 1964, the company designs, manufactures, and deploys integrated hardware and software systems, including outdoor digital displays, kiosks, and mobile ordering platforms. It serves global brands such as McDonald's, BP, and Shell, offering services from concept development and content management to installation and ongoing support. Coates Group operates across Asia-Pacific, North America, and Europe, focusing on enhancing customer engagement and operational efficiency through scalable, data-driven retail technologies.

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