Sales Support Representative 2

📋 Description

• • Join Humana Inc., a leading health services company dedicated to putting health first for its members, customers, and employees. With over 10 million sales interactions annually, Humana recognizes that exceptional service is paramount to defining its brand and strengthening customer connections.
• • As a Sales Support Representative 2, you will play a crucial role in providing timely and effective sales support to Humana’s selling agents, ensuring they have the resources and assistance needed to serve our members.
• • This role involves managing a high volume of inbound and potentially outbound phone calls, addressing a wide range of pre-enrollment inquiries from insurance agents.
• • Key responsibilities include assisting agents with compliance matters such as contracting, licensing, and certification, ensuring all requirements are met accurately and efficiently.
• • You will also handle inquiries related to the enrollment process, providing clear guidance and support to agents navigating complex procedures.
• • A significant part of the role involves answering questions about Humana’s diverse product offerings, helping agents understand and articulate the value proposition to potential members.
• • You will be expected to utilize a variety of resources, including internal documents, company websites, and external online resources, to research and resolve agent inquiries effectively.
• • This position requires a proactive approach to problem-solving, leveraging available information to guide agents through pre-enrollment challenges and ensure a smooth process.
• • A core aspect of this role is building and strengthening relationships with both internal and external selling agents.
• • By providing a consistently positive and efficient agent experience, you will contribute directly to building and reinforcing Humana’s brand reputation.
• • You will act as a key point of contact, offering support that reflects Humana’s commitment to excellence and customer-centricity.
• • It is essential to remain closely attuned to the needs and perspectives of the agents you support.
• • Your insights and feedback will be invaluable for identifying areas of improvement and contributing to the overall success of the sales support function and the business at large.
• • This role demands excellent communication and interpersonal skills to foster trust and collaboration with agents.
• • You will be instrumental in ensuring agents feel supported and empowered, which directly impacts their ability to serve Humana’s members effectively.
• • The role requires a strong understanding of various systems and the ability to navigate them seamlessly to access and process information.
• • Attention to detail is critical when handling compliance, enrollment, and product-related inquiries to prevent errors and ensure member satisfaction.
• • You will be part of a dynamic, fast-paced call center environment, requiring the ability to manage multiple tasks and prioritize effectively.
• • The position offers a unique opportunity to contribute to the health and well-being of millions by supporting the agents who connect individuals with essential health services.
• • Your dedication to providing outstanding support will directly impact Humana’s mission to help its members achieve their best health.
• • This role is ideal for career-oriented individuals seeking long-term growth opportunities within a reputable healthcare organization.
• • You will gain in-depth knowledge of insurance products, sales processes, and agent support strategies within the healthcare industry.
• • The ability to adapt to evolving business needs and product changes is essential for success in this role.
• • You will be a vital link in the sales chain, ensuring that agents have the support they need to succeed, which in turn benefits Humana’s member base.
• • This position requires a commitment to maintaining a high level of professionalism and customer service in all interactions.
• • The successful candidate will be a motivated self-starter with a passion for helping others and a drive to excel in a supportive team environment.
• • You will be empowered to make sound decisions and contribute to solutions that enhance the agent experience and operational efficiency.
• • This role is a remote position, offering the flexibility to work from home nationwide, with the understanding that occasional travel for training or meetings may be required.
• • The role demands a commitment to maintaining a secure and distraction-free work environment to protect sensitive member information (PHI/HIPAA).