Sales Support Representative (Outbound Appointment Setting) - Work from Home

TwoConnect LLC

Job Overview

Location

Metro Manila, Philippines

Job Type

Full-time

Full Job Description

📋 Description

• As a Sales Support Representative (Outbound Appointment Setting) at TwoConnect LLC, you will play a critical role in driving revenue growth by converting warm leads into booked and attended chiropractic appointments for healthcare providers in the US market. This role is essential to bridging the gap between lead generation and patient acquisition, directly impacting clinic utilization and revenue through proactive, consultative outbound engagement.
• You will be the frontline voice of the company, responsible for delivering a professional, empathetic, and high-energy customer experience that builds trust, educates prospects on the value of chiropractic care, and guides them toward scheduling and attending appointments — all while working remotely from Metro Manila in a performance-driven, target-focused environment.
• Your day-to-day responsibilities will include proactively managing and converting a high volume of warm leads through outbound calling, responding to inbound inquiries across phone, email, social, and online channels, qualifying leads by identifying needs and addressing objections, applying consultative selling techniques to communicate service value, and consistently meeting or exceeding KPIs related to call volume, booking rates, and conversion outcomes.
• You will maintain structured and persistent follow-up across all active leads, accurately record interactions and next steps in the CRM system, schedule initial and follow-up appointments with confirmation and reminder protocols, coordinate with chiropractors and clinic staff to optimize appointment availability, provide clear guidance on pricing and payment options, process payments when required, and support additional administrative and operational tasks as needed to ensure seamless patient journey execution.
• You will join a fast-growing, globally connected organization that specializes in placing top Filipino talent with leading companies in Australia, the US, the UK, and Europe. TwoConnect fosters a supportive, inclusive culture where performance is recognized, growth is encouraged, and employees are empowered through structured training, dedicated management, and career development opportunities — all while enjoying the flexibility and stability of a remote work arrangement with competitive compensation and comprehensive benefits.
• In this role, you will develop advanced sales and communication skills, deepen your understanding of the US healthcare and wellness market, master CRM-driven lead management, and build resilience in a high-performance environment — positioning yourself for long-term career advancement in sales, customer success, or healthcare operations within a globally respected outsourcing partner.

🎯 Requirements

• Proven experience in high-volume outbound sales, call centre, appointment setting, or a similar conversion-focused role.
• Demonstrated success in achieving or exceeding sales, booking, or conversion targets.
• Strong objection handling, closing, and consultative selling skills.
• Exceptional verbal and written English communication skills.
• Experience using CRM systems for lead management, follow-up tracking, and activity recording.
• Resilient, proactive, and comfortable working in a KPI-driven environment.

🏖️ Benefits

• Work from home with flexible scheduling (Mon–Fri: 10:00 PM – 7:00 AM PHT, adjusted for daylight saving time).
• HMO coverage with 1 free dependent and medical reimbursements, plus government-mandated benefits.
• Work from home allowances, training programs for career development, and access to global opportunities with leading companies in Australia, the US, UK, and Europe.
• Engaging company outings, team activities, wellness sessions, and a supportive, inclusive culture with dedicated managers focused on your growth and success.

Skills & Technologies

Onsite

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TwoConnect LLC

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About TwoConnect LLC

TwoConnect is a technology consulting firm specializing in integration solutions. They focus on helping businesses connect disparate systems, applications, and data sources to improve efficiency and streamline operations. Their expertise lies in areas such as API management, cloud integration, data transformation, and modernizing legacy systems. TwoConnect serves a diverse range of industries, enabling them to achieve digital transformation goals by creating seamless workflows and unlocking the full potential of their technology investments. They partner with clients to design, build, and manage robust integration architectures.

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