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This position was posted on October 3, 2025 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Remote
Job Type
Full-time
Category
Sales
Date Posted
October 3, 2025
Full Job Description
đź“‹ Description
- • Be the engine behind Four Hands’ explosive e-commerce growth. As our Sales Support Specialist, you will sit at the intersection of sales, operations, and customer experience, ensuring every online order flows seamlessly from cart to customer. Your day-to-day ownership of order accuracy, inventory visibility, and post-purchase support will directly influence revenue and customer loyalty across our direct-to-consumer and B2B portals.
- • Own the end-to-end order lifecycle for high-volume e-commerce transactions. You will validate orders in NetSuite and Shopify, confirm pricing, check inventory availability, and coordinate with the warehouse team to guarantee on-time fulfillment. When exceptions arise—out-of-stock items, address mismatches, or freight constraints—you will proactively communicate solutions to customers and sales reps, turning potential cancellations into upsell opportunities.
- • Serve as the primary point of contact for our national network of retailers and interior designers who purchase through our B2B portal. You will field 40–60 daily inquiries via Zendesk, phone, and live chat, providing real-time updates on lead times, shipping status, and product specifications. Your ability to translate complex logistics data into concise, friendly guidance will be the reason designers choose Four Hands again and again.
- • Partner with merchandising and marketing to launch new collections online. You will audit product pages for accuracy, flag missing assets, and test checkout flows before each drop. During peak seasons—such as our Spring and Fall market launches—you will monitor site performance, escalate technical issues, and coordinate flash-sale inventory holds so that bestsellers never oversell.
- • Generate actionable insights from sales data. Using Excel, Tableau, and NetSuite reports, you will track KPIs like average order value, return rate, and shipping turnaround. Each week you will present findings to the Sales and Ops leadership team, spotlighting trends that inform purchasing decisions and promotional strategies. Your analysis will help us forecast demand for new SKUs and reduce backorders by up to 15%.
- • Champion continuous improvement. You will map current workflows, identify bottlenecks, and propose automation solutions—whether that means building Zendesk macros, refining NetSuite scripts, or piloting a chatbot for routine inquiries. Your suggestions will be fast-tracked by our Product & Tech team, giving you a direct hand in shaping the future of Four Hands’ digital experience.
- • Collaborate cross-functionally with Customer Care, Logistics, Finance, and Creative. When a customer reports damaged goods, you will initiate the claims process, arrange replacements, and follow up to ensure satisfaction. When Finance needs proof of delivery for a large commercial order, you will pull signed BOLs and update NetSuite within SLA. Your ability to connect dots across departments keeps the entire machine humming.
- • Thrive in a remote-first culture that celebrates wins loudly. Every Friday our CEO hosts a virtual “Cheers” where standout performances are called out—expect to hear your name when you shave a day off average shipping time or rescue a six-figure designer order. You will also participate in quarterly virtual town halls where roadmap decisions are crowdsourced, ensuring your voice is heard at the highest levels.
🎯 Requirements
- • 2+ years of experience in e-commerce operations, sales support, or order management within a high-growth retail or wholesale environment
- • Advanced proficiency in Excel (v-lookups, pivot tables, basic macros) and hands-on experience with NetSuite, Shopify, or similar ERP/e-commerce platforms
- • Demonstrated ability to manage 40+ daily customer or sales-rep touchpoints across email, chat, and phone while maintaining 95%+ CSAT
- • Nice-to-have: familiarity with Zendesk or comparable ticketing systems, basic SQL knowledge, and a passion for home décor or furniture
🏖️ Benefits
- • 100% remote work with quarterly travel to Austin HQ for team-building summits (all expenses paid)
- • Comprehensive medical, dental, and vision coverage starting day one, plus 401(k) with 4% company match
- • Annual $1,500 professional-development stipend for courses, conferences, or certifications
- • Unlimited PTO policy and a paid volunteer day each quarter to support causes you care about
Skills & Technologies
Remote
About Four Hands Inc.
Wholesale furniture, lighting, and home décor company founded 1996 in Austin, Texas. Curates global artisan and designer collections spanning mid-century, industrial, and contemporary styles for trade clients. Offers private-label manufacturing, drop-ship fulfillment, and digital tools supporting interior designers, retailers, and e-commerce platforms. Sustainable sourcing and carbon-neutral shipping programs underpin its B2B catalog of seating, tables, storage, textiles, and accessories.
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