Salesforce Administrative Support Specialist

📋 Description

• • The Salesforce Administrative Support Specialist at Delegate CX Inc. is a full-time, remote role based in the Philippines, supporting a U.S.-based business by maintaining, updating, and optimizing Salesforce data and processes to ensure accuracy, efficiency, and user adoption across the organization.
• • Day-to-day responsibilities include monitoring and allocating Salesforce cases to correct departments using decision guides, generating LEED reports and ad-hoc reports for customers, locating and distributing documents such as invoices and Excel files, and providing administrative support across departments through email and recordkeeping tasks.
• • Delegate CX Inc. (DCX) is a leading BPO company that partners with growth-focused small and medium-sized U.S. businesses, particularly in the promotional products industry, to provide global talent solutions with a people-centered culture focused on growth and employee development.
• • In this role, the individual will develop deep expertise in Salesforce administration, CRM data management, reporting, and process optimization while gaining experience in cross-functional support within a fast-paced, U.S.-aligned work environment.