Scheduler I, Call Center Part Time 20 Hours Remote but must reside in Denver metro area
Job Overview
Location
Rocky Mountain Poison & Drug Safety - 1391 Speer Blvd, Denver, CO 80204
Job Type
Full-time
Category
Operations
Date Posted
July 17, 2026
Full Job Description
đź“‹ Description
- • We are recruiting for a mission-driven Scheduler I, Call Center Part Time 20 Hours Remote but must reside in Denver metro area to join our team!
- • The Scheduler I will be responsible for answering incoming calls, utilizing Denver Health and Departmental policies/processes to resolve customer requests and directing calls to the appropriate area when necessary.
- • The Scheduler I will also be responsible for effectively screening/identifying customer requirements and taking appropriate action based on this information.
- • The Scheduler I will provide assistance to Denver Health staff by collecting demographic, medical complaint and key information required to facilitate appropriate patient care and call resolution.
- • The Scheduler I will complete computerized patient scheduling, collection of comprehensive demographic and insurance information required to facilitate timely and accurate billing of services, obtainment of pre certification authorization and benefit information necessary for payment.
- • The Scheduler I will be scheduled for 20 hours per week during the hours of 7 AM- 6PM and will be working remotely.
- • Reliable cable-based home internet is required.
- • Bilingual Spanish is required.
🎯 Requirements
- • High School Diploma or GED Required
- • 1-3 years Two years customer service or healthcare experience Required
- • Familiar with a variety of healthcare concepts, practices, and procedures.
- • Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills.
- • Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures.
- • Knowledge of Commercial Insurance referral and authorization process is preferred.
- • Ability to perform basic math.
- • Able to type 40wpm.
- • Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems.
🏖️ Benefits
- • Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
- • 100% paid parental leave up to 6 weeks
- • Immediate eligibility for retirement plans with employer contribution up to 9.5%
- • Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
- • Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
- • Free RTD EcoPass (public transportation)
- • Childcare discount programs & exclusive perks on large brands, travel, and more
- • Tuition reimbursement & assistance
- • Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
- • Professional clinical advancement program & shared governance
- • Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
- • National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
Skills & Technologies
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About Denver Health and Hospital Authority
Denver Health and Hospital Authority is a public, integrated safety-net health system serving the City and County of Denver. It operates a 525-bed acute-care hospital, Level I trauma center, 10 community health centers, public health programs, and the Rocky Mountain Poison and Drug Safety center. The system provides comprehensive medical, dental, behavioral, and emergency services regardless of patients’ ability to pay. It also trains health professionals as the primary teaching affiliate of the University of Colorado School of Medicine.
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