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Senior Account Executive - ServiceMax

Job Overview

Location

Chicago, Illinois, USA

Job Type

Full-time

Category

Product Management

Date Posted

October 23, 2025

Full Job Description

đź“‹ Description

  • • Own and expand a multi-million-dollar territory across the Midwest, driving new-logo acquisition and strategic expansion within Fortune 1000 industrial, medical-device, and high-tech manufacturing accounts that rely on ServiceMax to keep mission-critical equipment running 24/7.
  • • Build and execute a data-driven Account Playbook for each enterprise client that maps the “go high / go low” strategy—engaging C-suite decision makers on outcome-based value while equipping field service, operations, and IT leaders with technical proof points that accelerate deal velocity.
  • • Prospect relentlessly: leverage intent data, industry events, and partner channels to create a 3Ă— pipeline, then qualify opportunities through rigorous discovery that uncovers hidden costs of unplanned downtime, regulatory risk, and customer-experience gaps that ServiceMax uniquely solves.
  • • Orchestrate cross-functional pursuit teams—solution consultants, product management, professional services, customer success, and executive sponsors—to craft tailored ROI models, multi-year roadmaps, and success metrics that turn pilots into seven-figure platform commitments.
  • • Maintain laser-focused pipeline hygiene in Salesforce; forecast monthly with 90 %+ accuracy, track leading indicators of deal health, and surface risk early so leadership can deploy the right resources to keep every pursuit green.
  • • Develop and nurture a board-level network of champions and economic buyers inside each account; schedule quarterly executive briefings, co-innovation workshops, and site visits that deepen relationships and create pull-through demand for additional ServiceMax modules.
  • • Lead value-selling workshops on customer sites, translating complex service workflows into quantified business cases that show how predictive maintenance, technician productivity, and parts optimization drive double-digit EBITDA impact.
  • • Collaborate with marketing to design account-based campaigns, reference stories, and industry-specific events that position you as the trusted advisor who understands the future of asset-centric service and the role of AI, IoT, and AR in transforming field operations.
  • • Champion customer success post-sale by partnering with implementation and adoption teams to ensure first-year ROI is achieved, creating the foundation for renewal, upsell, and long-term advocacy that fuels your next wave of growth.
  • • Contribute to the global sales-readiness vision by capturing best-practice plays, competitive intelligence, and objection-handling techniques that are shared across the 700-person ServiceMax go-to-market organization.

🎯 Requirements

  • • 5+ years of quota-carrying success selling complex SaaS enterprise software to large industrial, medical, or high-tech manufacturing organizations.
  • • Demonstrated ability to build and maintain trusted relationships with senior line-of-business and IT executives, evidenced by multi-stakeholder deal cycles exceeding $500K ARR.
  • • Proven track record of managing your business on a monthly cadence—forecasting accurately, inspecting pipeline health, and driving disciplined execution from first meeting to signed contract.
  • • Willingness to travel up to 30 % across the Midwest for customer workshops, site visits, and executive briefings; must be based in or near Chicago.
  • • Bachelor’s degree or equivalent experience; advanced training in value-selling methodologies (MEDDICC, Command of the Message, or Challenger) strongly preferred.

🏖️ Benefits

  • • Competitive uncapped commission plan with accelerators that reward over-achievement, plus equity in PTC—a NASDAQ-listed leader in industrial IoT and AR.
  • • Remote-first culture with quarterly in-person collaboration weeks in Chicago, Boston, and Silicon Valley to foster deep team connection and celebrate wins.
  • • Comprehensive health, dental, vision, and mental-wellness coverage from day one, plus a 401(k) with company match and annual profit-sharing contribution.
  • • Annual professional-development stipend of $3,500 for training, certifications, and industry conferences, plus access to PTC University and ServiceMax Sales Academy.
  • • Generous PTO policy, volunteer days, and a paid sabbatical after five years so you can recharge and bring fresh ideas back to your territory.

Skills & Technologies

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About PTC Inc.

PTC Inc. develops enterprise software for product lifecycle management, computer-aided design, augmented reality, Internet of Things, and service lifecycle management. Its platforms, including Creo, Windchill, ThingWorx, and Vuforia, help manufacturers design, operate, and service physical products in global markets. Founded in 1985, the company serves aerospace, automotive, electronics, industrial machinery, and medical device industries worldwide, enabling digital transformation through connected data, predictive analytics, and mixed-reality interfaces that bridge engineering, manufacturing, and field service workflows.

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