Senior Account Manager

Airops Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Account Manager at AirOps, you will be an indispensable pillar of our hyper-growth engine, playing a pivotal role in shaping the future of AI-driven content engineering for our most valued clients.
• This is not a passive, reactive account management role; it is a strategic, high-impact position meticulously designed to drive Net Dollar Retention (NDR) through proactive upselling, expansion, and unwavering customer retention.
• You will forge deep, consultative partnerships with our most ambitious customers, ensuring they don't just utilize AirOps but fundamentally transform their businesses, leveraging our platform as a catalyst for unprecedented success.
• Joining a lean, dynamic, and exceptionally fast-paced team, your insights and feedback will directly influence and shape our product roadmap, giving you a unique opportunity to impact the direction of a cutting-edge AI platform.
• If you thrive in the exhilarating environment of a scale-up, relish the challenge of converting successful pilot programs into enterprise-wide adoptions, and are passionate about empowering marketing leaders in the AI era, we eagerly await your application.
• **Drive Net Dollar Retention (NDR):** You will own the entire post-sales lifecycle for a dedicated portfolio of high-value accounts, with a primary focus on ensuring exceptional customer retention and identifying proactive opportunities for expansion.
• **Strategic Upselling and Expansion:** Your mandate will be to uncover and cultivate new use cases within existing accounts. This involves navigating complex organizational structures, building strong relationships across multiple departments, and strategically positioning AirOps to gain broader adoption across more teams within these enterprise clients.
• **Lead Transformative Quarterly Business Reviews (QBRs):** Go beyond superficial check-ins. You will orchestrate and lead in-depth QBRs that demonstrably showcase the tangible Return on Investment (ROI) of AirOps, using data-driven insights to align our platform's capabilities with the customer's overarching, long-term business objectives and strategic goals.
• **Become an AI and Product Expert:** You are expected to remain at the absolute forefront of the rapidly evolving AI landscape. This requires a deep understanding of the nuances of Large Language Models (LLMs) and AI workflows, enabling you to expertly guide customers on how to optimize their "AirOps stack" for maximum efficiency and impact.
• **Serve as the Voice of the Customer:** Act as a critical conduit and advocate, bridging the gap between our valued users and our dedicated Product Engineering teams. Your role is crucial in ensuring that AirOps is continuously evolving and building features that directly address the market's needs and support customer scale.
• **Develop Deep Customer Relationships:** Cultivate trusted advisor relationships with key stakeholders, from end-users to executive sponsors, understanding their unique challenges and demonstrating how AirOps provides a durable competitive advantage.
• **Proactive Problem Solving:** Anticipate potential customer challenges and proactively develop solutions, ensuring a seamless and highly valuable experience with the AirOps platform.
• **Onboarding and Adoption:** While not solely responsible for initial onboarding, you will play a key role in ensuring successful adoption and ongoing engagement, identifying opportunities for deeper integration and utilization.
• **Cross-Functional Collaboration:** Work closely with Sales, Product, and Marketing teams to share customer insights, advocate for customer needs, and contribute to the overall success of AirOps.
• **Contribute to Best Practices:** Help define and refine best practices for account management within a high-growth SaaS environment, sharing your expertise and contributing to team development.
• **Master the AirOps Platform:** Develop an intimate understanding of the AirOps platform's capabilities, features, and benefits, enabling you to articulate its value proposition effectively to diverse audiences.
• **Understand the AI Content Landscape:** Gain a comprehensive understanding of the competitive landscape and the evolving needs of marketing teams in the age of AI, positioning AirOps as the indispensable solution.
• **Drive Customer Advocacy:** Identify and nurture customer advocates who can serve as references and testimonials, further amplifying AirOps' success stories.
• **Manage Renewals and Prevent Churn:** Implement strategies to ensure high renewal rates and proactively mitigate any risks of churn, safeguarding the company's revenue base.
• **Identify Expansion Opportunities:** Continuously scan customer accounts for opportunities to expand usage, introduce new features, or onboard additional teams, thereby increasing the overall value derived from AirOps.
• **Deliver Exceptional Customer Value:** Ultimately, your success will be measured by the tangible value and transformative impact AirOps delivers to your portfolio of customers, fostering long-term partnerships and driving mutual growth.

🎯 Requirements

• 5+ years of experience in Account Management, Sales, or Strategic Customer Success within B2B SaaS.
• Proven history of managing $2M - $5M books of business with consistent expansion results.
• Deep familiarity with the modern data and AI landscape, with a strong curiosity and passion for generative AI and LLMs.
• Ability to work autonomously in a remote-first, fast-breaking environment, demonstrating exceptional communication and organizational skills.
• A commercial mindset with a proven track record of hitting expansion targets and maintaining high retention rates.

🏖️ Benefits

• Equity in a fast-growing startup.
• Competitive benefits package tailored to your location.
• Flexible time off policy.
• Parental Leave.
• A fun-loving and (just a bit) nerdy team that loves to move fast!

Skills & Technologies

Senior

Remote

Degree Required

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Airops Inc.

Visit Website

About Airops Inc.

Airops is a leading provider of AI-powered solutions for operational efficiency. Their platform integrates seamlessly with existing business systems to automate complex workflows, enhance decision-making, and drive significant cost savings. By leveraging advanced machine learning algorithms and natural language processing, Airops empowers organizations across various industries, including finance, healthcare, and logistics, to optimize their operations. The company focuses on delivering tangible business outcomes through intelligent automation, enabling clients to reduce manual effort, minimize errors, and improve overall productivity. Airops is committed to helping businesses navigate the complexities of modern operations with cutting-edge AI technology.

View Company Profile