Job Overview
Location
USA - Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
June 23, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for a dedicated portfolio of enterprise-level clients, building trusted, long-term partnerships through proactive support and strategic guidance.
- • Gain deep understanding of each client’s business model, hiring processes, goals, KPIs, and operational workflows to tailor service delivery and drive value.
- • Develop and maintain detailed account and project plans outlining objectives, timelines, milestones, and progress metrics for each client.
- • Act as a strategic advisor to clients by challenging assumptions, identifying opportunities for service expansion, and recommending innovative solutions aligned with client objectives.
- • Engage with client stakeholders across all levels, including procurement teams, operations leaders, and C-suite executives, to influence decision-making and secure renewals or upsells.
- • Track, analyze, and report on sales trends, revenue performance, and competitive threats within assigned accounts to inform strategy and mitigate risks.
- • Consistently meet or exceed defined revenue targets and account growth objectives through proactive account management and business development.
- • Ensure all services delivered align with client expectations, contractual obligations, and internal KPIs, maintaining high standards of service quality.
- • Lead and deliver comprehensive Quarterly Business Reviews (QBRs) that showcase service performance, ROI, and actionable recommendations to strengthen client relationships.
- • Prepare for and follow up on key client engagements including presentations, site visits, strategy sessions, and contract negotiations.
- • Clearly articulate DISA’s service offerings, pricing structures, and implementation processes in a manner that resonates with client priorities and business outcomes.
- • Proactively identify, analyze, and resolve systemic client issues through root cause analysis and coordinated implementation of corrective actions.
- • Collaborate with internal teams—including operations, billing, technology, and customer service—to align on client needs and ensure seamless delivery of services.
- • Manage and escalate client concerns related to operations, billing, or service delivery, ensuring timely resolution and client satisfaction.
- • Maintain accurate, up-to-date records of all client interactions, meetings, and activities within Salesforce CRM.
- • Share and champion account management best practices across the Client Success team to elevate overall performance and consistency.
- • Participate in additional projects and responsibilities as assigned to support team and organizational goals.
🎯 Requirements
- • Bachelor’s degree or equivalent experience required
- • Minimum of 5 years of account management, client success, or related experience managing enterprise-level client accounts
- • Demonstrated ability to build trusted relationships with senior leaders and C-suite executives
- • Proficient in Salesforce and Microsoft Office Suite
- • Strong communication, negotiation, and presentation skills
- • Willingness to travel occasionally and work flexible hours as needed
🏖️ Benefits
- • Personal and Sick Paid Time Off
- • 401(k) with a highly competitive match
- • 11 Paid Holidays
- • Medical/Dental and Vision coverage
- • Group Life Insurance, HSA/FSA
- • Educational Assistance Program
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About DISA Global Solutions
DISA Global Solutions delivers mission-critical compliance solutions, covering the entire employee lifecycle for businesses of all sizes. They specialize in monitoring and screening services, including background checks, drug testing, occupational health, and DOT compliance. DISA caters to diverse industries like healthcare, transportation, staffing, and entertainment. Their solutions integrate with existing ATS/HRIS systems, providing consolidated reporting and analytics. With a focus on accuracy and efficiency, DISA helps companies make informed hiring decisions and maintain compliance across borders. DISA proudly serves over 30% of Fortune 500 companies, demonstrating their industry leadership and trusted reputation.
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