Senior Account Manager

📋 Description

• • As a Senior Account Manager at Assurant, Inc., you will step into a pivotal role within our Housing division, specifically focusing on the Lender Placed Insurance team. This is a high-impact, client-facing position where you will act as a strategic partner to one of our key enterprise clients, driving their success and ensuring a superior client experience.
• • Your primary responsibility will be to cultivate and maintain robust, long-term partnerships with enterprise clients, positioning yourself as their trusted advisor and the main point of contact for all their needs. This involves understanding their business objectives, challenges, and opportunities to provide tailored solutions and strategic guidance.
• • You will collaborate closely with a diverse range of internal cross-functional teams, including sales, operations, product development, and analytics. This strategic collaboration is essential to align client goals with Assurant's capabilities, ensuring that performance metrics are met and service delivery exceeds expectations.
• • A critical aspect of this role involves leveraging data to provide actionable insights. You will be responsible for aggregating, analyzing, and interpreting performance data related to client accounts. This analysis will uncover trends, identify areas for improvement, and form the basis for developing strategic recommendations that drive continuous enhancement of the client's business and their experience with Assurant.
• • Ensuring operational excellence is paramount. You will meticulously monitor Service Level Agreements (SLAs) to guarantee adherence and identify any potential deviations. Your role will involve supporting both internal teams in meeting these commitments and external stakeholders in understanding and achieving them.
• • You will proactively identify opportunities to enhance client outcomes and foster business expansion. This involves developing and implementing strategic initiatives that not only meet current client needs but also anticipate future requirements and market shifts, thereby strengthening the client relationship and Assurant's position.
• • Client engagement will be a key focus, including leading regular business reviews to discuss performance, strategic initiatives, and future plans. You will also coordinate weekly strategy calls to maintain consistent communication and alignment, and support vendor management audits and site visits to ensure comprehensive oversight and compliance.
• • The ability to manage multiple client deliverables and internal priorities with precision and professionalism is crucial. You will need to effectively balance competing demands, ensuring that all projects and tasks are managed efficiently and deadlines are consistently met.
• • This role requires a proactive approach to problem-solving and a commitment to delivering exceptional service. You will be instrumental in ensuring client satisfaction, retention, and growth, contributing directly to the success of Assurant's Housing division.
• • You will be expected to travel up to 25% annually to engage with clients and internal stakeholders, fostering stronger relationships and gaining deeper insights into their operations.
• • The Senior Account Manager will play a vital role in shaping the client experience, driving revenue growth, and ensuring the long-term success of Assurant's partnerships within the mortgage servicing and lender-placed insurance sectors.