Senior Account Manager

Capita plc

Job Overview

Location

Home-Based - GBR

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Account Manager at Capita plc, you will lead strategic growth and transformation for key public sector client accounts, driving revenue, retention, and innovation in local and regional government services. This role is pivotal in shaping long-term value for clients, citizens, and communities by owning major accounts and influencing strategy at the highest levels.
• Day to day, you will lead the strategic growth, retention, and development of significant client accounts, delivering against revenue, margin, and renewal targets; own and execute account growth plans, shaping win strategies for re-tenders, renewals, and in-contract growth; act as a visible senior partner to client leaders, influencing strategy and shaping long-term value creation; identify, qualify, and progress high-value growth opportunities aligned to client transformation agendas; lead cross-functional teams to co-create solutions, proposals, and commercial models; ensure seamless transition from bid to in-life delivery, protecting client outcomes and experience; apply rigorous account disciplines including pipeline management, forecasting accuracy, and Salesforce adoption; provide senior oversight of delivery performance and lead issue escalation and resolution where required; and role-model best-practice account management, contributing to capability uplift across the account community.
• You will join Capita’s Local and Regional Partnership (L&RP) team, reporting to the Director, Client & Account Management, operating with significant autonomy as a trusted senior partner to clients while collaborating closely with Growth, Propositions, and Delivery teams to bring innovative, tech-enabled solutions to market in a high-visibility, commercially accountable role with a clear pathway to senior leadership.
• In this role, you will develop advanced strategic account management expertise, deepen your influence at senior client levels, master complex commercial modelling and solution co-creation, and position yourself for leadership advancement within Capita’s diverse and purpose-driven organisation, all while contributing to public service transformation that delivers tangible outcomes for citizens and communities.

🎯 Requirements

• Proven experience leading strategic account management in complex, multi-stakeholder environments
• Strong commercial mindset with a track record of account growth, retention, and successful re-tenders
• Credibility operating at senior client level, influencing outcomes and building trusted relationships
• Deep understanding of account planning, pipeline governance, and forecasting disciplines
• Data-literate and insight-driven, using Salesforce and performance analytics to inform decisions
• Highly collaborative, able to orchestrate outcomes across Growth, Propositions, and Delivery teams

🏖️ Benefits

• Home-based position offering flexibility and work-life balance
• Competitive salary with commission-based incentive plan tied to growth performance
• Paid volunteer day to support charity partners or a cause of your choice
• Comprehensive benefits including auto-enrolment pension, life assurance, cycle2work scheme, 15 weeks’ fully paid maternity/adoption/shared parental leave, and two weeks’ paternity pay
• Access to voluntary benefits (retail, health & wellbeing, travel, technology discounts) and Employee Network Groups promoting diversity and inclusion

Skills & Technologies

Senior

Onsite

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Capita plc

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About Capita plc

Capita plc is a UK-based business process outsourcing and professional services company. It provides customer management, administration, and consulting services to central and local government, defence, education, transport, and private-sector clients. Capita operates in technology, people, and business process solutions, handling functions such as customer service, HR, finance, and digital transformation. The company manages large-scale contracts, including health assessments, learning services, and emergency response systems. Founded in 1984 and headquartered in London, Capita employs tens of thousands across the UK and internationally, delivering managed services and technology-enabled solutions to improve operational efficiency and public service outcomes.

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