Senior Analyst, People Analytics

ServiceTitan, Inc.

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• The Senior Analyst, People Analytics role at ServiceTitan is a pivotal position within the People Insights & Analytics (PIA) team, responsible for maintaining the integrity and scalability of the company’s people analytics platform. This role ensures that data from Workday is accurately transformed, loaded, and validated in Visier to enable trusted, self-service insights across the employee lifecycle, directly supporting strategic HR decisions and organizational effectiveness.
• Day-to-day responsibilities include owning Visier platform administration such as metric management, tagging, configuration cleanup, and content organization to maintain a clean and trustworthy analytics environment; building and maintaining self-service dashboards and reports following PIA’s Content Development Lifecycle (scope → validate → build → review → pilot → release); supporting the data pipeline from Workday through Snowflake to Visier by communicating required transformations, troubleshooting data load issues, and ensuring data additions are properly implemented; owning systematic data validation processes by comparing Visier metrics against Workday source-of-truth data to ensure accuracy and integrity; managing recurring tasks like survey data processing, routine reporting, and platform maintenance; collaborating with People Technology and Data Engineering teams on data integration and pipeline improvements; contributing to the evaluation and tuning of Visier Vee and other AI tools (e.g., Claude) to accelerate content development, documentation, and process automation; and gradually taking on deeper analytical work in insight generation as a secondary responsibility.
• The PIA team at ServiceTitan is building the first end-to-end people analytics solution to transform the trades industry, operating at the intersection of HR, data, and technology. This role sits within a innovative, mission-driven organization that values data integrity, user-centric design, and cross-functional partnership, offering exposure to cutting-edge HR tech and enterprise-scale analytics infrastructure.
• In this role, the analyst will develop deep expertise in Visier administration, HR data governance, and enterprise BI pipeline management while gaining experience in scaling self-service analytics platforms. Over time, there is opportunity to grow into more advanced analytical work, including predictive modeling and insight storytelling, supported by access to AI tools, mentorship, and professional development resources. Success in this role means enabling HR leaders and business partners to make confident, data-driven decisions about talent, performance, and workforce planning.

🎯 Requirements

• 3+ years of experience in a quantitative or analytics role, building data visualizations, business intelligence solutions, and generating actionable insights, preferably in a People/HR team.
• 2+ years of experience developing within BI/Analytics/Statistical modeling tools such as Visier, OneModel, Workday Prism, Tableau, or similar analytics platforms; Visier experience is highly preferred.
• Proficiency with SQL, Python/R, and ETL pipelines.
• Advanced visualization skills with the ability to tell a compelling story with data.
• Knowledge of data governance best practices and experience implementing strong security and data governance systems.
• Progressive experience with implementing self-service dashboards and driving user adoption.
• Experience managing projects from end to end with the ability to translate business requirements into effective solutions.
• Strong business acumen, exceptional problem-solving skills, and proven stakeholder management experience.
• Exceptional interpersonal skills (verbal, written, and presentation), with the ability to interface effectively with all levels of an organization and build strong relationships.
• Self-starter with a high level of discretion when handling highly sensitive/confidential data.
• Bachelor’s Degree in a related field (e.g., Computer Science, Business Analytics, Statistics, I/O Psychology).

🏖️ Benefits

• Flextime, recognition, and support for autonomous work, including flexible time off, ample learning and development opportunities, leadership training, and rewards through Bonusly and peer-nominated awards.
• Holistic health and wellness benefits: company-paid medical, dental, and vision (with 100% employer-paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: parental leave and support, up to $20k in fertility services (IUI and IVF), surrogacy and adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Skills & Technologies

Python

Senior

Remote

Degree Required

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ServiceTitan, Inc.

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About ServiceTitan, Inc.

ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.

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