Senior Associate, Revenue Operations, SG

Airwallex (UK) Limited

Job Overview

Location

SG - Singapore

Job Type

Full-time

Full Job Description

📋 Description

• Join Airwallex, a leading global payments and financial platform revolutionizing how businesses manage their finances worldwide. We are seeking a highly motivated and detail-oriented Senior Associate, Revenue Operations to join our dynamic team in Singapore. In this pivotal role, you will be instrumental in optimizing our revenue-generating processes, ensuring seamless transitions, and driving the effectiveness of our sales incentive programs. You will work closely with sales, customer success, and account management teams to enhance operational efficiency and support our continued growth.
• As a Senior Associate, Revenue Operations, your primary focus will be on streamlining and meticulously managing the account handover process. This critical function ensures that new business acquired by our Field and Mid-Market Business Development teams is smoothly transitioned to our Customer Success Managers (CSMs) and Account Managers (AMs). You will be responsible for developing, maintaining, and continuously improving the documentation and workflows associated with these handovers, ensuring all necessary information is accurately captured and communicated. A key part of this responsibility involves conducting rigorous quality checks to guarantee the seamless execution of these account transitions, minimizing any disruption to the client experience and maximizing the potential for long-term customer success.
• Furthermore, you will play a significant role in the management and execution of sales incentive programs for our Small and Medium-sized Enterprise (SME) team. This involves performing in-depth data cleansing and analysis to support the strategic design and implementation of these programs. Your analytical insights will be crucial in shaping incentive structures that motivate our sales force and align with overarching business objectives. You will be tasked with clearly communicating these incentive structures and any subsequent updates to our Field/Mid-Market Account Executives (AEs), ensuring transparency and understanding. A vital aspect of your role will be to monitor and report on the effectiveness of these incentive programs, providing data-driven feedback to refine and enhance future initiatives.
• Beyond program management, you will contribute to the design and documentation of these incentive schemes. This involves developing and maintaining clear, streamlined documentation that ensures consistent and unambiguous communication across all relevant teams. You will collaborate closely with various cross-functional teams, including sales leadership, finance, and marketing, to design and implement incentive programs that are not only effective but also fully aligned with Airwallex's strategic business goals. Your ability to translate complex incentive structures into easily understandable documentation will be key to fostering buy-in and ensuring successful adoption.
• In addition to your core operational responsibilities, you will be responsible for preparing and updating essential client-facing materials. This includes crafting compelling presentations, detailed proposals, and insightful reports that empower our sales team to effectively engage with prospects and clients. Your contributions in this area will directly support the sales team's efforts in closing deals and expanding our customer base. You will leverage your understanding of our products, services, and market positioning to create materials that are both informative and persuasive.
• This role offers a unique opportunity to work within a fast-paced, high-growth environment at the forefront of financial technology. You will be part of a talented team that values innovation, collaboration, and a founder-like approach to problem-solving. By joining Airwallex, you will contribute to building the future of global banking and payments, tackling complex challenges, and experiencing accelerated career growth. We are looking for individuals who are driven by impact, eager to learn, and possess a strong sense of ownership. If you are a proactive, analytical, and collaborative professional ready to make a significant contribution, we encourage you to apply.
• You will be expected to leverage AI tools to enhance your productivity and problem-solving capabilities, working smarter and faster. This role demands a high degree of autonomy, excellent judgment, and the ability to make decisions based on first principles, balancing both speed and rigor. You will be an integral part of a team that is dedicated to turning ambitious ideas into tangible products and services, driving Airwallex's mission forward. Your ability to manage multiple priorities, maintain a keen eye for detail, and drive projects to completion end-to-end will be essential for success in this role.

🎯 Requirements

• Bachelor’s degree or higher from a reputable university.
• 3+ years of experience in sales operations, revenue operations, or a related field.
• Strong analytical and data analysis skills, with proficiency in tools such as Excel, SQL, or BI tools (e.g., Tableau, Power BI).
• Familiarity with CRM systems (e.g., Salesforce) and sales enablement tools.

🏖️ Benefits

• Opportunity to work in a fast-paced, high-growth fintech environment.
• Be part of a global team with a strong emphasis on innovation and collaboration.
• Accelerated career growth and development opportunities.
• Competitive salary and benefits package.

Skills & Technologies

Senior

Onsite

Degree Required

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Airwallex (UK) Limited

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About Airwallex (UK) Limited

Airwallex is a global financial technology company providing cross-border payment and banking infrastructure for businesses. It offers multi-currency accounts, foreign exchange, card issuing, expense management, and embedded finance APIs. Founded in Melbourne in 2015, the company serves enterprises and SMEs across Asia-Pacific, Europe, and the Americas, operating under licenses in multiple jurisdictions and processing billions in annualized transaction volume.

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