Senior Backend Engineer

📋 Description

• • As a Senior Backend Engineer at Gorgias, you will play a pivotal role in building the platform that powers conversational commerce — enabling brands to sell, support, and re-engage customers through AI-driven interactions across chat, email, SMS, and more. Your work will directly impact how 16,000 merchants and 12 million shoppers experience seamless, personalized, and intelligent commerce.
• • Day to day, you will design and implement scalable backend features, APIs, and data models; collaborate closely with product, design, and engineering teams; participate in system design and coding exercises; ship production-ready features autonomously; monitor system performance; and contribute to on-call rotations to ensure platform reliability and rapid incident resolution.
• • You will join one of several high-impact engineering teams — including Realtime Communication, Messaging, Growth, In-App Analytics, or Streaming Infrastructure — each responsible for critical components of Gorgias’s platform, from real-time ticket processing and omnichannel messaging to user journey optimization and scalable data streaming across global availability zones.
• • In this role, you will deepen your expertise in distributed systems, scalable architecture, and AI-integrated backend services while gaining ownership over end-to-end feature delivery. You’ll grow technically and professionally by working alongside senior engineers, contributing to high-scale systems, and shaping the future of conversational commerce through clean, testable, and maintainable code.