Senior Backend Engineer

📋 Description

• • Join Gorgias Inc. as a Senior Backend Engineer and play a pivotal role in shaping the future of Conversational Commerce. We are at the forefront of revolutionizing how brands interact with their customers, transforming every conversation into a personal, seamless, and intelligent relationship. Our mission is to build the #1 platform that makes this vision a reality, leveraging AI to create an unparalleled customer experience from initial engagement through to re-engagement.
• • In this role, you will be instrumental in designing, developing, and deploying critical features, APIs, and models that power our platform, serving over 16,000 merchants and 12 million shoppers globally. You will contribute to a robust and scalable infrastructure that handles immense customer and data traffic, ensuring our platform remains at the cutting edge of e-commerce technology.
• • You will collaborate closely with a dedicated cross-functional team, including an Engineering Manager, Product Manager, and Designer, as well as a wider community of over 100 seasoned engineers. This collaborative environment fosters growth and allows for shared learning across frontend, backend, and data pipeline components, providing a holistic view of our product development lifecycle.
• • A key aspect of your role will involve tackling complex technical challenges to ensure Gorgias's platform and systems can scale effectively. You will be empowered to take full ownership of your work, shipping features into production independently and monitoring their success against defined criteria. This autonomy is a cornerstone of our engineering culture, enabling you to make a tangible impact.
• • Beyond feature development, you will contribute to the operational excellence of our platform by participating in debugging, correcting issues, and providing incident response. This includes being part of a support and on-call rotation, ensuring the reliability and stability of our services for our global customer base.
• • We are looking for engineers who think in terms of systems, possess a pragmatic approach to problem-solving, and are adept at navigating real-world constraints. Writing clean, testable, and high-quality code is paramount, as we are committed to building software that is both robust and maintainable.
• • Your ability to thrive in collaborative settings, communicate effectively, and bring clarity to ambiguous situations will be highly valued. We foster a culture of continuous improvement, where feedback is embraced, and learning is a constant pursuit for both individual growth and team advancement.
• • At Gorgias, AI is not just a buzzword; it's an integral part of our workflow. You will have the opportunity to leverage advanced AI tools for research, writing, analysis, and coding, enhancing your productivity and the quality of your output. We encourage sharing knowledge and exploring new AI-driven workflows, making Gorgias a dynamic and innovative place to work.
• • This role offers a unique opportunity to be part of a rapidly growing company that is defining the future of e-commerce. You will work with a talented team, tackle challenging problems, and contribute to a product that is making a real difference for businesses and consumers worldwide. Your work will directly impact the experience of millions, making shopping more personal, efficient, and enjoyable.
• • We are committed to fostering a diverse and inclusive environment where all individuals can thrive. We believe that diverse teams drive innovation and lead to better decision-making. If you are passionate about technology, eager to learn, and ready to make a significant impact, we encourage you to apply and help us build the next generation of e-commerce experiences.