Senior Business Analyst

ServiceTitan, Inc.

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• Act as a strategic partner to stakeholders by identifying business problems and proactively proposing scalable processes and solutions across the entire customer journey.
• Document and analyze current-state workflows using process mapping to identify areas for improvement in post-sales operations.
• Design and deliver solutions to enhance business process efficiency using integrated systems including Salesforce, Smartsheet, Salesloft, and Gainsight.
• Implement and maintain KPIs to measure the effectiveness of new solutions, leveraging data-driven insights to drive continuous innovation and operational improvement.
• Own end-to-end project delivery including requirements gathering, stakeholder alignment, timeline management, testing, launch, and post-launch support.
• Proactively prioritize work based on business impact, urgency, and alignment to strategic goals, managing competing demands with minimal direction.
• Build trusted relationships with cross-functional teams by understanding their goals, workflows, and pain points to tailor solutions that reflect real-world operations.
• Make confident business decisions using a combination of business judgment, data analysis, and stakeholder input.
• Participate fully in the Software Development Lifecycle (SDLC), including daily stand-ups, sprint planning, sprint reviews, sprint demos, and User Acceptance Testing (UAT).
• Develop detailed user stories, use cases, and functional/technical specifications to clearly communicate requirements to development teams.
• Lead User Acceptance Testing (UAT) to ensure solutions meet defined requirements and function as intended before deployment.
• Gather and analyze user feedback and post-launch usage data to inform future product enhancements and iterative updates.
• Partner with stakeholders and leadership to align the business roadmap with cross-team capacity and prioritization for system development initiatives.
• Execute ad-hoc and Business As Usual (BAU) requests from internal stakeholders while maintaining focus on long-term strategic initiatives.

🎯 Requirements

• 3+ years of business analysis experience in SaaS environments with deep knowledge of the customer journey
• Proven experience leading cross-functional business transformation initiatives with measurable outcomes
• Must have strong Salesforce experience with an excellent understanding of its best practices and functionality
• Demonstrated ability to create process maps, write technical user stories, document business requirements, and run UAT
• Strong prioritization skills and experience managing a portfolio of projects alongside ongoing BAU work
• Exceptional cross-functional communication skills with ability to simplify complex problems for stakeholders at all levels

🏖️ Benefits

• Flextime and autonomous work support with comprehensive learning and development opportunities
• Company-paid medical, dental, and vision insurance with 100% employer-paid options and 90% coverage for dependents
• 401k match, FSA/HSA options, telehealth including One Medical membership, and holistic wellness support
• Parental leave, up to $20k in fertility, surrogacy, and adoption reimbursement, on-demand maternity support via Maven, and free breast milk shipping

Skills & Technologies

Senior

Remote

Degree Required

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ServiceTitan, Inc.

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About ServiceTitan, Inc.

ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.

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