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Job Overview
Location
Remote
Job Type
Full-time
Category
Operations
Date Posted
December 15, 2025
Full Job Description
đź“‹ Description
- • Own the full life-cycle of complex, high-value claims from first notice of loss through final resolution, acting as the single point of accountability for customers, attorneys, and internal stakeholders.
- • Investigate, evaluate, and negotiate settlements on multi-line claims involving general liability, property, professional liability, and specialty coverages, ensuring compliance with state regulations and company best-practice standards.
- • Leverage advanced data analytics and predictive modeling tools to triage severity, identify fraud indicators, and optimize reserve accuracy within 5% of ultimate settlement value.
- • Partner with underwriters, actuaries, and risk engineering teams to provide real-time feedback on loss trends, emerging risks, and policy language gaps that drive profitable growth and reduce future loss ratios.
- • Lead virtual cross-functional war-room sessions during catastrophic events, coordinating field adjusters, restoration vendors, and legal counsel to deliver seamless customer experiences while containing costs.
- • Mentor a pod of 3–5 junior adjusters and claims analysts through structured coaching, monthly ride-alongs, and quarterly performance calibration sessions that accelerate their path to promotion.
- • Design and deliver micro-learning modules on coverage interpretation, negotiation psychology, and regulatory updates that are rolled out enterprise-wide via the company LMS, boosting team NPS by 12 points.
- • Serve as the subject-matter expert in virtual mediations, arbitrations, and trials, presenting clear, defensible file documentation that has contributed to a 92% favorable outcome rate over the past two years.
- • Continuously refine digital claims workflows by piloting AI-driven document ingestion, e-signature platforms, and customer self-service portals that have cut cycle time by 18% and paper usage by 40%.
- • Champion diversity, equity, and inclusion initiatives by participating in the Claims DEI Council, hosting quarterly listening sessions, and ensuring equitable settlement practices across all demographics.
- • Travel up to 15% domestically for on-site inspections of large commercial losses, catastrophe response, and strategic vendor summits, with all travel fully expensed and carbon-offset.
🎯 Requirements
- • Active adjuster licenses in home state and ability to obtain non-resident licenses within 90 days of hire.
- • Minimum 7 years of multi-line claims handling experience with at least 3 years managing claims valued at $250K+.
- • Advanced proficiency in Xactimate, Guidewire ClaimCenter, or equivalent claims management systems.
- • Bachelor’s degree in Risk Management, Business, or related field; CPCU, AIC, or SCLA designations strongly preferred.
- • Demonstrated success negotiating settlements, managing litigation, and presenting expert testimony.
🏖️ Benefits
- • 100% remote-first culture with quarterly in-person summits in destination cities.
- • 401(k) plan with 6% dollar-for-dollar match and immediate vesting.
- • Comprehensive medical, dental, and vision insurance with $0 employee premium for high-deductible plan.
- • 20 days PTO plus 10 paid holidays and one annual volunteer day.
- • Annual professional development stipend of $3,500 for licenses, designations, and conferences.
Skills & Technologies
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About ISC Consulting Group
ISC Consulting Group is a professional services firm delivering management consulting, technology solutions, and program support to federal and commercial clients. Core capabilities include cybersecurity, data analytics, enterprise IT, and strategic advisory services. Headquartered in North Charleston, South Carolina, the company supports defense, homeland security, and civilian agencies with cleared professionals and agile methodologies, emphasizing mission readiness, risk reduction, and operational efficiency.
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