Senior Client Delivery Project Manager (Member Services Contact Center) - Remote
Job Overview
Location
Remote-USA
Job Type
Full-time
Category
Operations
Date Posted
May 20, 2026
Full Job Description
📋 Description
- • The Senior Client Delivery Project Manager leads and manages the project implementation lifecycle to deliver multiple projects and initiatives, ensuring successful planning, development, testing, and implementation of deliverables using PMI methodologies.
- • Day to day responsibilities include leading project teams, facilitating work breakdown processes, coordinating cross-functional resources, maintaining project documentation, preparing and distributing reports, managing stakeholder expectations, troubleshooting issues, conducting lessons learned sessions, and mentoring staff in project management best practices.
- • Velera is the nation’s premier payments credit union service organization (CUSO) and integrated fintech solutions provider, serving over 4,000 financial institutions across North America with a people‑helping‑people philosophy, a remote‑first flexible environment, and a commitment to inclusion, psychological safety, and innovation in financial technology.
- • In this role, the individual will develop expertise in payment processing systems, card industry operations, and large-scale financial services project leadership while mentoring others, driving successful client implementations, and contributing to the growth and innovation of Velera’s fintech solutions.
🎯 Requirements
- • 7 years of project management experience required
- • 5 years in a client facing role required
- • 5 years in the financial services industry with card processing and payment solutions preferred
- • Large-scale conversion project leadership and card processing experience preferred
- • Client facing project leadership and card processing experience preferred
- • Bachelor’s degree in related field and/or equivalent combination experience and education is required
- • PMP certification preferred
🏖️ Benefits
- • Competitive wages
- • Medical with telemedicine
- • Dental and Vision
- • Paid Time Off (PTO)
- • Maternity, Parental, Family Care
- • Community Volunteer Time Off
- • 12 Paid Holidays
- • Company Paid Disability Insurance
- • 401k (with employer match)
- • Health Savings Accounts (HSA) with company provided contributions
- • Flexible Spending Accounts (FSA)
- • Supplemental Insurance
- • Mental Health and Well-being: Employee Assistance Program (EAP)
- • Tuition Reimbursement
- • Wellness program
Skills & Technologies
About CO-OP Financial Services
CO-OP Financial Services, operating as Velera, is a financial technology cooperative serving credit unions across the United States. It provides payment processing, digital banking platforms, ATM and shared-branch networks, fraud management and data analytics tools. The organization enables credit unions to offer members secure, modern banking experiences comparable to large banks while maintaining cooperative ownership and governance. Services include credit, debit and prepaid card processing, online and mobile banking solutions, real-time payments and contactless technologies. Founded in 1981, the company rebranded its technology arm to Velera in 2023 to emphasize innovation and growth in the fintech sector.
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