Job Overview
Location
Berlin
Job Type
Full-time
Category
Customer Success
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • As a Senior Client Experience Manager (German Speaking) at Upvest, you will take full ownership of the operational day-to-day relationship between Upvest and Europe's leading financial institutions, serving as the custodian of long-term partnerships and ensuring smooth business-as-usual operations through proactive relationship management and issue resolution.
- • You will manage end-to-end live client relationships, act as the first escalation point for complex operational issues via Zendesk and Slack, oversee Service Level Agreements (SLAs), and drive cross-functional collaboration with Product, Engineering, and Operations teams to advocate for client needs and improve service delivery.
- • You will work within the Client Impact department alongside a high-performing, multicultural team of over 270 professionals from 70+ nationalities, collaborating closely with stakeholders across Product, Engineering, Growth, Legal, and Compliance to deliver sustainable value to clients.
- • In this role, you will develop deep expertise in financial technology partnerships, enhance your stakeholder management and problem-solving skills in regulated environments, and grow as a leader through mentoring opportunities and autonomy in a high-growth, impact-driven scale-up backed by €280M in funding from investors like BlackRock and Tencent.
🎯 Requirements
- • 6+ years of experience in client-facing roles within investments, banking, or financial services
- • Professional fluency in both German and English
- • Experience working with large financial institutions and comfort with complex, regulated environments
🏖️ Benefits
- • 30 days of annual leave plus the option to work remotely abroad for up to 183 days per year
- • Access to a personal development budget and opportunities for professional growth
- • After every 4 years of service: a one-month fully paid sabbatical (UpRest)
- • Competitive above-market salary and participation in the employee equity program
- • Flexible hybrid work model across Berlin, London, Tallinn, or remote within Europe
- • Access to confidential professional coaching and wellbeing benefits including sports support
Skills & Technologies
About Upvest GmbH
Upvest GmbH provides a set of APIs that enable fintechs, banks and wealth managers to embed investment capabilities into their applications. The Berlin-based company offers infrastructure for fractional shares, ETFs, crypto and other assets, handling trading, custody, settlement and regulatory compliance. Customers can launch brokerage or robo-advisor products without building their own broker-dealer, reducing time-to-market and operational overhead. Upvest holds BaFin licences for proprietary trading, investment brokerage and crypto custody, serving clients across Europe.
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