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This position was posted on May 8, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Berlin
Job Type
Full-time
Category
Customer Success
Date Posted
May 8, 2026
Full Job Description
📋 Description
- • As a Senior Client Experience Manager (German Speaking) at Upvest, you will take full ownership of the operational day-to-day relationship between Upvest and Europe's leading financial institutions, serving as the custodian of long-term partnerships and ensuring smooth business-as-usual operations through proactive relationship management and issue resolution.
- • You will manage end-to-end live client relationships, act as the first escalation point for complex operational issues via Zendesk and Slack, oversee Service Level Agreements (SLAs), and drive cross-functional collaboration with Product, Engineering, and Operations teams to advocate for client needs and improve service delivery.
- • You will work within the Client Impact department alongside a high-performing, multicultural team of over 270 professionals from 70+ nationalities, collaborating closely with stakeholders across Product, Engineering, Growth, Legal, and Compliance to deliver sustainable value to clients.
- • In this role, you will develop deep expertise in financial technology partnerships, enhance your stakeholder management and problem-solving skills in regulated environments, and grow as a leader through mentoring opportunities and autonomy in a high-growth, impact-driven scale-up backed by €280M in funding from investors like BlackRock and Tencent.
🎯 Requirements
- • 6+ years of experience in client-facing roles within investments, banking, or financial services
- • Professional fluency in both German and English
- • Experience working with large financial institutions and comfort with complex, regulated environments
🏖️ Benefits
- • 30 days of annual leave plus the option to work remotely abroad for up to 183 days per year
- • Access to a personal development budget and opportunities for professional growth
- • After every 4 years of service: a one-month fully paid sabbatical (UpRest)
- • Competitive above-market salary and participation in the employee equity program
- • Flexible hybrid work model across Berlin, London, Tallinn, or remote within Europe
- • Access to confidential professional coaching and wellbeing benefits including sports support
Skills & Technologies
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About Upvest GmbH
Upvest GmbH provides a set of APIs that enable fintechs, banks and wealth managers to embed investment capabilities into their applications. The Berlin-based company offers infrastructure for fractional shares, ETFs, crypto and other assets, handling trading, custody, settlement and regulatory compliance. Customers can launch brokerage or robo-advisor products without building their own broker-dealer, reducing time-to-market and operational overhead. Upvest holds BaFin licences for proprietary trading, investment brokerage and crypto custody, serving clients across Europe.
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