Senior Client Solutions Manager, Beauty - Influencer Marketing (Remote - US, EST hours)

Kyra Technologies Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Kyra is at the forefront of revolutionizing creator marketing, seamlessly blending data, creativity, cutting-edge technology, and artificial intelligence to empower creators and deliver significant business impact for the world's most ambitious brands. As a leading full-service, AI-powered global influencer marketing agency, Kyra partners with enterprise-level clients such as H&M, L'Oréal, and Amazon, facilitating authentic connections with diverse audiences through culturally relevant and impactful content. Bolstered by $15 million in Series A funding, our proprietary Kyra Platform empowers our team to execute these strategies at scale, ensuring measurable performance and strategic success.
• In this pivotal role as Senior Client Solutions Manager, you will serve as a trusted advisor and operational linchpin for our esteemed beauty brand partners. You will be instrumental in managing and expanding a dedicated portfolio of premium beauty accounts, ensuring unparalleled excellence across all facets of client engagement, from groundbreaking product launches to sustained, always-on brand-building initiatives. Reporting directly to the Head of Client Solutions, your primary responsibility will be to cultivate and deepen client relationships, drive retention, and foster growth through the flawless execution of high-impact creator marketing campaigns. You will be the key architect of solutions that empower brands to navigate and thrive within the dynamic creator beauty landscape.
• This position is ideally suited for a highly motivated, proactive individual who excels in fast-paced environments, possesses a strategic foresight to anticipate future needs, and demonstrates a proven ability to translate high-level strategy into tangible, actionable results. You are a natural problem-solver, adept at managing complex projects and fostering strong, collaborative relationships both internally and externally.
• **Strategic Relationship Leadership:**
• Act as the primary day-to-day point of contact for multiple key beauty brand clients, diligently building robust trust and driving sustained long-term value across critical initiatives such as new product launches, seasonal campaigns, and ongoing brand presence programming.
• Serve as the internal advocate for your clients, effectively translating their unique needs, objectives, and market challenges into clear, actionable plans. You will rally and guide cross-functional teams, including strategy, creative, and operations, to ensure the seamless delivery of impactful campaigns, whether for a flagship product debut, a significant brand refresh, or the development of an evergreen content strategy.
• Proactively identify and capitalize on opportunities for account expansion, exploring avenues such as new geographic markets, emerging product lines, or innovative creative solutions that align with client growth objectives and enhance Kyra's service offering.
• **Solution Crafting & Communication:**
• Lead with a strategic mindset, transforming data-driven insights, campaign performance analysis, and direct client feedback into compelling, actionable recommendations that are meticulously aligned with overarching brand goals and KPIs.
• Communicate with exceptional precision and clarity, developing and delivering executive-ready updates, presentations, and reports that are not only informative but also persuasive and actionable, ensuring stakeholders are fully informed and aligned.
• Own the reporting process, collaborating closely with our dedicated Strategy and Product teams to present performance insights against key performance indicators (KPIs) such as views, engagement rates, estimated media value (EMV), sales lift, and affiliate performance. Your reporting will not merely summarize past results but will provide critical foresight to inform future strategies and optimizations.
• **End-to-End Execution Oversight:**
• Drive accountability across all project phases, meticulously managing timelines, deliverables, and the final output to ensure all campaign elements are not only on-brand and on-time but also within budget. This encompasses all aspects of execution, from product seeding and paid influencer partnerships to fully integrated, multi-channel campaigns.
• Champion excellence by consistently pushing internal teams to exceed campaign briefs and deliver work that sets new industry benchmarks for quality, creativity, and impact.
• Demonstrate agility in problem-solving, proactively anticipating potential roadblocks and developing swift, thoughtful solutions that maintain project momentum and ensure successful outcomes.
• **Growth & Retention Strategy:**
• Directly impact client retention and growth by achieving and exceeding Net Revenue Retention (NRR) targets quarter-over-quarter. This will involve identifying and activating upsell opportunities, cultivating deep client trust, and ensuring continued client investment in Kyra's services.
• Develop a keen understanding of the key drivers that influence client success, aligning campaign strategies with critical client objectives and individual stakeholder success metrics to ensure performance directly contributes to retention and revenue growth.
• Focus on delivering long-term, sustainable value, building relationships that mature over time and solidify Kyra's position as an indispensable partner in our clients' growth journeys.
• **Project & People Management:**
• Successfully manage and execute high-impact, large-scale campaigns from initial kickoff through final wrap-up. This includes complex product launches, major seasonal tentpole events, strategic retailer partnerships, and the development of evergreen content engines, ensuring seamless internal collaboration and flawless external delivery.
• Lead with data by accurately forecasting campaign outcomes, diligently tracking performance metrics, and leveraging insights to inform both immediate tactical adjustments and long-term strategic planning for your beauty brand partners.

🎯 Requirements

• 3-5 years of experience in influencer marketing activations or client-facing account management within the creator economy or social media marketing space.
• Proven expertise in beauty influencer marketing, including deep understanding of creator ecosystems, platform dynamics (especially TikTok and Instagram), and content performance metrics relevant to the beauty industry.
• Demonstrated success in managing and growing client accounts, with a strong commercial acumen and a clear understanding of how to influence Quarterly Net Revenue Retention (NRR) through strategic execution and relationship building.
• Exceptional communication and presentation skills, with the ability to craft and deliver high-impact messages tailored to diverse audiences, from day-to-day client contacts to senior executive stakeholders.
• A natural ability to build rapport and foster strong relationships, adept at guiding, aligning, and advocating for client needs while balancing internal capabilities.
• Strong operational skills with a deep understanding of project scopes, deliverables, and timelines, coupled with a meticulous attention to detail and a relentless drive for follow-through.

🏖️ Benefits

• Remote work flexibility within US EST hours.
• Opportunity to work with a leading global influencer marketing agency at the forefront of AI and creator technology.
• Collaborative and dynamic team environment with a focus on innovation and growth.
• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and holiday schedule.
• Professional development and continuous learning opportunities.
• Exposure to high-profile beauty brands and cutting-edge marketing campaigns.

Skills & Technologies

Senior

Remote

Degree Required

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Kyra Technologies Inc.

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About Kyra Technologies Inc.

Kyra Technologies Inc. is a leading provider of AI-powered solutions focused on enhancing customer engagement and operational efficiency. Their platform leverages advanced machine learning and natural language processing to deliver personalized experiences across various touchpoints. Kyra's technology enables businesses to automate customer service, gain deeper insights into customer behavior, and optimize marketing campaigns. The company aims to empower organizations to build stronger customer relationships and drive significant business growth through intelligent automation and data-driven strategies. Their solutions are designed to be scalable and adaptable to the unique needs of diverse industries, facilitating seamless integration with existing business processes.

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