Job Overview
Location
Remote
Job Type
Full-time
Category
Product Management
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Manage a portfolio of high-value, enterprise-level clients to ensure sustained satisfaction, retention, and revenue growth throughout the contract lifecycle.
- • Serve as the primary point of contact for clients, building and maintaining relationships at all organizational levels, including executive decision-makers and operational contacts.
- • Develop and execute strategic account plans aligned with both client objectives and Cylinder’s growth targets to drive annual revenue retention and expansion.
- • Leverage data insights and clinical metrics to inform account strategies and communicate measurable ROI to clients, demonstrating the value of Cylinder’s digestive health program to their workforce.
- • Collaborate with the marketing team to design, tailor, and co-create targeted campaigns that increase member enrollment and engagement, directly impacting client satisfaction and program adoption.
- • Act as the connective tissue between clients and internal teams including Product, Engineering, Finance, Sales, Member Services, and Clinical Operations to ensure seamless service delivery and alignment on client needs.
- • Lead the planning, execution, and on-time delivery of client-facing projects while maintaining budgetary discipline and operational efficiency in a fast-paced startup environment.
- • Identify opportunities for process improvement and implement scalable systems to enhance client onboarding, communication, and ongoing support workflows.
- • Maintain a consultative approach to client interactions, balancing aggressive growth goals with a deep commitment to improving member outcomes in digestive health.
- • Proactively share creative, data-informed suggestions to enhance client engagement strategies and program effectiveness within a collaborative team culture.
- • Travel up to 20% within the United States to meet with clients and support key partnership initiatives.
- • Stay informed about trends in employer-sponsored health benefits, self-insured employers, payers, and TPA operations to provide strategic, industry-relevant guidance to clients.
- • Demonstrate empathy for members experiencing gastrointestinal health conditions and align all client strategies with the mission of improving their quality of life.
- • Maintain high attention to detail in documentation, reporting, and cross-functional coordination to ensure accuracy and consistency across all client interactions.
🎯 Requirements
- • 6+ years of hands-on experience working with self-insured employers, payers, or TPAs in a health-oriented industry
- • 6+ years of client relationship or account management experience with national payers and/or Fortune 500 employers
- • Proven ability to consistently meet or exceed sales goals and quotas
- • Strong analytical skills and proficiency with Salesforce, Excel, Project Management tools (e.g., ClickUp), and Google Suite
- • Bachelor's degree preferred or equivalent relevant work experience
- • Ability to travel up to 20% within the U.S.
🏖️ Benefits
- • Opportunity to work remotely across the United States
- • Role in a mission-driven health tech startup focused on improving digestive health outcomes
- • Exposure to cross-functional teams including Product, Engineering, Clinical Operations, and Marketing
- • Potential for career growth within an individual contributor role
- • Inclusive workplace culture that embraces diverse identities and backgrounds
- • Supportive, dynamic startup environment with emphasis on innovation and collaboration
Skills & Technologies
Senior
Remote
Degree Required
About Cylinder Health Inc.
Cylinder Health Inc. is a healthcare technology company that uses AI-driven analytics to identify and manage high-cost, high-need patient populations for health plans, providers, and employers. Its platform aggregates clinical, claims, and social data to predict avoidable events such as readmissions and complications, enabling proactive interventions. The company’s solutions include risk stratification, care management workflows, and performance measurement tools designed to reduce total cost of care and improve outcomes for complex patients.
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